Anh Doan
South El Monte,CA
Summary
Reliable and customer-focused professional with strong communication skills and experience working in fast-paced environments. Detail-oriented, team-oriented, and committed to providing excellent service.
Overview
9
9
years of professional experience
Work History
General Merchandiser
Target
Westminster, CA
04.2024 - 10.2025
- Guided customers in product selection, enhancing shopping experience.
- Stocked shelves with merchandise and organized displays.
- Ensured cleanliness and order in sales areas to create inviting environment.
- Collaborated with team members to replenish inventory.
- Processed transactions accurately at the cash register.
- Arranged product displays in retail stores per company guidelines to attract customer interest.
Patient Access Representative
UCI Medical Center
Fountain Valley, California
07.2024 - 08.2025
- Processed patient registrations and verified insurance information to facilitate smooth patient flow.
- Coordinated communication between patients and medical staff to enhance clarity and understanding.
- Assisted patients with financial inquiries and payment options to ensure informed decision-making.
- Maintain accurate electronic health records using the hospital's system.
- Educate patients on necessary documentation required for visits.
- Answered phones promptly in a professional manner.
- Verified insurance coverage for services provided by the facility.
- Responded to patient inquiries regarding billing or financial matters.
- Processed patient responsibility estimate determined by insurance at pre-registration.
Cashier
Ilanet Coffee
Westminster, CA
01.2017 - 02.2022
- Delivered exceptional customer service, enhancing customer satisfaction in a fast-paced coffee shop environment.
- Handled cash transactions accurately and processed payments using point-of-sale system.
- Crafted and served beverages to meet quality standards and presentation guidelines, ensuring consistency and customer delight.
- Coordinated with team members to streamline order fulfillment during peak hours, improving service speed and accuracy.
- Maintained cleanliness and organization of dining and service areas throughout shifts.
- Assisted in training new staff on menu items and customer service protocols.
Education
Bachelor of Science - Healthcare
California State University, Long Beach
Long Beach, CA05.2022
Skills
- Point-of-sale systems
- Product knowledge
- Cash handling
- Time management
- Problem solving
- Team collaboration
- Mentoring and training
Languages
Vietnamese
Professional
Timeline
Patient Access Representative
UCI Medical Center
07.2024 - 08.2025
General Merchandiser
Target
04.2024 - 10.2025
Cashier
Ilanet Coffee
01.2017 - 02.2022
Bachelor of Science - Healthcare
California State University, Long Beach