Anh Le
Undergraduate Student
Houston,TX
Summary
A veritable and principled leader with experience managing operations that is adept at leading both back of house and front of house employees ensuring the highest standards of customer service and quality. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Photo Editor
University Of Houston
Houston, Texas
09.2022 - Current
- Organized shoots from planning, scheduling and styling to post-production.
- Created digital asset management system to increase security, organization and searchability of digital assets.
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Communicated directly with writers to collaboratively assess work and guide editorial improvements.
- Managed team of writers and junior editors to deliver accurate and engaging content.
- Collaborated with writers and graphic designers to develop content schedules and plan workflows.
- Developed and maintained pool of expert field sources.
- Pitched content strategies and managed asset acquisition.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
- Supported publication by helping develop layouts and collaborating with production teams.
- Handled internal staff correspondence through emails and scheduling.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
Real Estate Technician
Thanh Nguyen
Houston, Texas
09.2017 - 07.2022
- Completes all needed repairs and improvements to apartment homes and houses and prior to resident move-in by following the community's make ready checklist.
- Inspects all sheetrock for damage, and repairs and/or replaces as needed.
- Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways, and pool areas, performing general cleaning, and painting curbs and signage as needed.
- Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
- Completes make-ready checklist and all other required maintenance documentation in a timely manner as required.
- Demonstrates customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
Barista and Cashier
Samantha Le
Houston, Texas
04.2021 - 07.2021
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer refunds and exchanges according to established guidelines.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Mirabeau B. Lamar High School
Houston, TX 08.2018 - 06.2022
Bachelor of Science - Biochemistry And Biophysics
University of Houston
Houston, TX 09.2022 - Current
Skills
Policies and procedures
Timeline
Assistant Photo Editor
University Of Houston
09.2022 - Current
Bachelor of Science - Biochemistry And Biophysics
University of Houston
09.2022 - Current
Barista and Cashier
Samantha Le
04.2021 - 07.2021
High School Diploma -
Mirabeau B. Lamar High School
08.2018 - 06.2022
Real Estate Technician
Thanh Nguyen
09.2017 - 07.2022
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