Anh Le
Norristown,PA
Summary
Dedicated and experienced Line Cook Supervisor with a proven track record of success in leadership. Adept at managing kitchen operations, coordinating staff, and ensuring the highest standards of food quality and presentation. Possess strong organizational and communication skills, with the ability to create efficient workflows and foster a collaborative team environment. Proficient in inventory management. Proactive problem-solver with a keen eye for detail and a commitment to delivering exceptional dining experiences. Recognized for consistently achieving and surpassing performance targets while maintaining a focus on customer satisfaction and team development.
Overview
7
7
years of professional experience
Work History
Nail Technician
Main Line Nails
09.2021 - Current
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Boosted salon revenue by upselling additional services and retail products to clients.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Established strong client relationships through exceptional customer service and communication skills.
- Communicated effectively with management concerning important customer issues.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
Line Cook Supervisor
Red Claws Crab Shack
12.2019 - 07.2021
- Enhanced kitchen efficiency by streamlining food preparation processes and optimizing workstations.
- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
- Maximized staff productivity with effective scheduling and delegation of tasks according to individual skillsets.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.
- Controlled and managed inventory.
Crew Supervisor
McDonald's Victoria
09.2016 - 05.2018
- Increased crew efficiency by implementing effective scheduling and task delegation.
- Enhanced team morale through regular performance feedback and professional development opportunities.
- Ensured timely project completion by closely monitoring progress and adjusting resources as needed.
- Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
- Fostered a collaborative work environment by effectively resolving conflicts and facilitating open communication among team members.
- Streamlined workflow processes, identifying inefficiencies and implementing improvements for increased productivity.
- Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Trained employees in time management and proper ways to complete job duties.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Education
BBA - Business Administration
Texas Wesleyan University
Fort Worth, TX05.2021
Foundation Study - Business
RMIT University
Melbourne, VIC, Australia06.2018
Skills
- Product Knowledge
- Sales Proficiency
- Customer Service
- Training and Coaching
- Inventory Controls
- Problem-Solving Skills
- Workspace Organization
- Team Leadership
- Upselling and Cross Selling
- Quality Assurance
- Cash Handling
Languages
Vietnamese
Full Professional
English
Full Professional
Timeline
Nail Technician
Main Line Nails
09.2021 - Current
Line Cook Supervisor
Red Claws Crab Shack
12.2019 - 07.2021
Crew Supervisor
McDonald's Victoria
09.2016 - 05.2018
BBA - Business Administration
Texas Wesleyan University
Foundation Study - Business
RMIT University