Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anh Nguyen

Westminster,CA

Summary

College student with a passion for travel and a focus on client service. Seeking a position as an airline booking agent to utilize my communication skills, attention to detail, and dedication to ensuring a seamless ticketing experience for passengers. Willing to contribute to the success of providing outstanding service and support.

Overview

5
5
years of professional experience

Work History

Amazon Flex Driver

Amazon
06.2021 - Current

Amazon Flex drivers use the app to find and pick up packages.Find delivery locations quickly and accurately with GPS and Amazon Flex.Sort items by delivery route in their truck for fast delivery.Deliver Amazon shipments on app-defined time.
Avoid shipment damage by handling parcels properly.Contact customers to confirm delivery or resolve issues. Contactless delivery is typical for Amazon Flex drivers.Report missing or damaged packages to Amazon Flex support.Customer Service: Politely and professionally address inquiries.Amazon Flex drivers can select when to work but must be reliable and work their shifts.
The Amazon Flex app tracks deliveries, revenues, and important data.
Comply with Amazon's package handling, safety, and conduct policies.
Delivery issues? Contact Amazon Flex support.
Report mileage and earnings on taxes.

Assistant Manager of Operations

HKL Express LLC Trucking
12.2021 - 02.2023

Manage truck drivers by hiring, instructing, scheduling, and judging. Follow safety, commercial, and industry requirements. Dispatch and Routing: Plan routes, assign loads, and optimize transport schedules and costs by dispatching drivers and vehicles. Maintaining Fleet: To ensure the company's vehicles and other equipment are safe, monitor their maintenance and repair plans. Compliance: Follow all federal, state, and municipal transportation laws, including driver hours, weight limits, and business-specific requirements. Customer Relations: Maintain customer relations by addressing delivery issues and improving service and satisfaction. Safety: Promote and enforce safety standards for all operations, including driver training, accident reporting, and safety rules. Cost Management: Manage the operations department budget, track expenditures, and find ways to save money without compromising safety or quality. Load Planning: Coordinate freight loading and unloading with other departments and customers to save time. Documentation and Reporting: Complete driver logs, bills of lading, and other documents correctly and on time. Use of Tech: Track shipments, boost productivity, and monitor operations with TMS and GPS technologies. Emergency Response: Prepare for collisions, poor weather, and traffic congestion that could shut down your business. Continuous Improvement: Change and use best practices to improve processes and make the organization more competitive. Negotiate contracts and ensure high-quality services with third-party vendors and suppliers. Compliance and Recordkeeping: Keep accurate records of activities, such as maintenance, safety, and regulatory compliance.

Nail Salon Receptionist

Nu Nail
07.2019 - 03.2020

The salon receptionist welcomes customers with warmth and friendliness, making them feel cherished. Scheduling: Manage the salon's appointment diary and confirm customer appointments by phone or text. Customer Service: Answer client questions regarding services, pricing, nail care, and products to provide excellent customer service. Check-In/Check-Out: Help customers check in and out after their manicures. Process billing and payments accurately. Keep accurate customer records, including contact information, service history, and preferences, using salon software or manual systems. Promote and market manicure care products, nail paints, and accessories, advising customers on their needs. Managing Wait Times: Inform clients of any delays or modifications to their appointments and seat them quickly when their nail technician is ready. Maintain salon supplies including manicure paint, nail files, towels, and others and place orders as needed. Answer phone calls and emails professionally and promptly. Currency Management: Manage credit card and currency transactions precisely. After each shift, reconcile cash drawer. Problem Resolution: Address client complaints, escalate to salon management, and resolve issues to the client's satisfaction. Inform clients of upcoming appointments and confirm availability.

Cashier/Store Associate

Mitsuwa Japanese Marketplace
05.2019 - 10.2019

Scan and process items for consumers at the cash register, including weighing and pricing produce and other weight-based items. Customer service includes helping customers find items and answering queries. Make buying enjoyable and useful. Bagging: Help consumers load groceries into carts or cars and bag them properly. Price Checks: Check customer product prices and details and resolve any issues. Take care of customer returns and swaps according to store policy. Cash: Use cash, credit cards, and other payment methods properly. Start and conclude the shift by balancing the cash box. ID checks: In compliance with municipal and store policies, check customers' IDs when they buy alcohol or tobacco. merchandising management: Stock shelves, maintain displays, and track and refill inventory. Cleaning and Order: Keep the checkout area clean and organized. Clean cash registers and conveyor belts. Change prices or signs: You can assist. Sales: Inform customers about current sales, discounts, and loyalty programs. Product Knowledge: Know the grocery store's seasonal and deal products.

Retail Sales Associate

Macy's
12.2018 - 04.2019

Friendly and competent customer service includes welcoming customers as they enter the business, answering questions, and helping find products. Product Knowledge helps consumers make informed purchases by familiarizing them with store items, including features, benefits, and pricing. Cash management includes operating cash registers, processing credit cards, and giving proper change. According to store policies, processing consumer returns, swaps, and refunds. Stock: clearly marking and sorting by size or color. Participating in store promotions, sales events, and marketing to boost sales and customer involvement. Resolving client complaints professionally and courteously and escalating to a supervisor or management.

Education

Bachelor of Arts - Psychology, B.A.

California State University Long Beach
Long Beach, CA
06.2025

Associate of Arts - Emergency Management/Homeland Security

Coastline Community College
Fountain Valley, CA
12.2022

Skills

Bilingual Vietnamese and English

Critical Thinking

Empathy

Problem-Solving

Flexibility

Computer and Technology Proficiency

Continual Learning

Teamwork

Timeline

Assistant Manager of Operations

HKL Express LLC Trucking
12.2021 - 02.2023

Amazon Flex Driver

Amazon
06.2021 - Current

Nail Salon Receptionist

Nu Nail
07.2019 - 03.2020

Cashier/Store Associate

Mitsuwa Japanese Marketplace
05.2019 - 10.2019

Retail Sales Associate

Macy's
12.2018 - 04.2019

Bachelor of Arts - Psychology, B.A.

California State University Long Beach

Associate of Arts - Emergency Management/Homeland Security

Coastline Community College
Anh Nguyen