Anh Nguyen
Francis Creek,Wisconsin
Summary
Compassionate individual with background as Hospital Volunteer. Familiarity with hospital processes, medical terminology and patient care protocols. Strong communication skills, ability to work in fast-paced environments, and commitment to providing the highest quality of support for patients and medical staff. Proven record of enhancing patient satisfaction by providing emotional support and assisting in daily activities.
Overview
10
10
years of professional experience
Work History
Hospice Volunteer
Aurora Medical Center
Two Rivers, WI
07.2024 - Current
- Encouraged patients facing difficult decisions by helping them explore all possible options available.
- Collaborated with other organizations involved in end-of-life care, such as funeral homes or grief counselors.
- Helped create meaningful mementos for families grieving the loss of a loved one, such as scrapbooks or photo albums.
- Maintained patient records, including documenting conversations and activities with the patient.
- Offered emotional support by listening attentively to stories about memories shared between the patient and family members.
Hospital Volunteer
Aurora Medical Center
Two Rivers, Wisconsin
07.2024 - Current
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Processed referrals for specialist care when requested by physicians or patients.
- Greeted and checked in patients, updating patient information in the system.
Hospital Volunteer
Froedtert Hospital
Manitowoc, WI
07.2024 - Current
- Conducted regular maintenance checks on wheelchairs, gurneys, stretchers, and carts.
- Provided wheelchairs to those who needed assistance with mobility.
- Collaborated with healthcare professionals to ensure safe transportation of critically ill patients.
- Answered any questions about the hospital and its services asked by visitors or patients.
- Maintained patient confidentiality and ensured that all HIPAA requirements were met.
- Attended training sessions related to proper patient handling techniques.
- Assisted nursing staff with medical equipment setup and delivery of medications when required.
Server
Quan Com Ben Duong
, Vietnam
01.2015 - 07.2017
- Performed opening and closing duties such as setting up the dining area, andrestocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
Bachelor of Science - Biology
Loyola University of Chicago
Chicago, IL05-2023
Skills
- Non-verbal communication
- Compassionate Care
- Patient Advocacy
- Grief counseling
- Emotional Support
- Family Support
- Compassionate Caregiving
- Multilingual
Affiliations
- Going to the gym 3-5 days/week
- Playing sports, including badminton, swimming, wake-boarding, and snow-boarding
- Learning healthy choices of food and drinks to stay healthy
- Playing chess
Languages
Vietnamese
Native/ Bilingual
Accomplishments
- The National Society of Collegiate Scholars (NSCS)
- 2019-2023 Dean's List
- The Holy Cross Value of Discipline from Holy Trinity High School
- 2019-20 Illinois State Scholar for outstanding academic Achievement
- 2019 Dr. Mitchell Kaminski Award Mathematics
- ICTM Oral Event Competition 1st Place 2019
Timeline
Hospice Volunteer
Aurora Medical Center
07.2024 - Current
Hospital Volunteer
Aurora Medical Center
07.2024 - Current
Hospital Volunteer
Froedtert Hospital
07.2024 - Current
Server
Quan Com Ben Duong
01.2015 - 07.2017
Bachelor of Science - Biology
Loyola University of Chicago
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