Hi, I’m
Anh Hoang Nguyen
Customer service representative
Lynnwood,WA
Summary
Customer Service Representative with a strong focus on effective communication, both written and verbal. Active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
years of professional experience
Work History
Pho Ha Restaurant
Waiter
03.2019 - 07.2019
Job overview
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
DoorDash
Delivery Driver
02.2020 - 04.2022
Job overview
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
- Worked overnight shifts during peak periods to meet coverage needs.
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
Byram Healthcare
Warehouse Associate
04.2022 - 04.2023
Job overview
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Completed over 1500 customer orders each day in warehouse setting.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
QFC
Deli Clerk
06.2023 - 09.2023
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Education
Parkview High SchoolLilburn, GA
High School Diploma
05.2016
University Overview
- Professional Development: Engineering
- Member Engineering Club
Skills
- Communication Skills
- Customer Service
- Quality Control
- Health and Safety
- Data Accuracy
- Restock Shelves
- Inventory Restocking
- Exceptional Time Management Skills
Languages
Vietnamese
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved 1500 orders by completing finalize before shipping with accuracy and efficiency.
- Picked 20-25 orders per hour in warehouse setting.
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursCompany CulturePaid sick leave401k matchTeam Building / Company RetreatsWork from home optionPaid time offHealthcare benefitsPersonal development programsTimeline
Deli Clerk
QFC
06.2023 - 09.2023
Warehouse Associate
Byram Healthcare
04.2022 - 04.2023
Delivery Driver
DoorDash
02.2020 - 04.2022
Waiter
Pho Ha Restaurant
03.2019 - 07.2019
Parkview High School
High School Diploma
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