Anh Pham
Simi Valley,CA
Summary
Proven leader and efficient multitasker, adept in staff management and customer service best practices, significantly enhanced customer satisfaction at SAIGON BROTHERS INC. Skilled in bookkeeping and supply management, consistently prioritized operational efficiency and team cohesion. Expert in leveraging multitasking abilities to meet and exceed employer expectations without compromising quality.
Overview
4
4
years of professional experience
Work History
Receptionist
OLIVIA NAIL & PEDI
Simi Valley, CA
12.2024 - Current
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted customers, answered general questions and directed to appropriate locations.
- Updated daily log book with information about visitors entering the premises.
Manager
SAIGON BROTHERS INC
Woodland Hills, CA
06.2021 - Current
- Directed recruitment, hiring, and training of new staff members.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Smoothie Maker
Healthy Green Technologies
Woodland Hills, CA
02.2021 - 09.2022
- Demonstrated knowledge of various types of smoothies available in order to provide accurate descriptions to customers.
- Cleaned and sanitized blenders between uses, ensuring food safety standards were met.
- Ensured compliance with health department regulations regarding food safety standards.
- Stocked shelves with ingredients for smoothie preparation.
- Chopped fruit, washed greens and prepared seeds, nut milk and superfood boosters for easy access and minimal customer wait times.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
BBA -
California State University, Northridge
Northridge, CA06-2028
Associate of Science - Bussiness
Los Angeles Pierce College
Woodland Hills, CA12-2024
High School Diploma -
St Genevieve High School
Panorama City, CA06-2021
Skills
- Bookkeeping
- Scheduling
- Multi-line phone system operation
- Customer and client relations
- Supply management
- Multitasking and prioritization
- Front desk operations
- Time management
- Point of sale (POS) system operation
- Staff management
- Customer service best practices
Languages
Vietnamese
Native/ Bilingual
English
Full Professional
Timeline
Receptionist
OLIVIA NAIL & PEDI
12.2024 - Current
Manager
SAIGON BROTHERS INC
06.2021 - Current
Smoothie Maker
Healthy Green Technologies
02.2021 - 09.2022
BBA -
California State University, Northridge
Associate of Science - Bussiness
Los Angeles Pierce College
High School Diploma -
St Genevieve High School
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