Professional healthcare leader with strong background in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Kaiser Foundation Health Plan
02.2015 - Current
Assigned tasks and responsibilities to Medical Assistants, ensuring efficient workflow and performance.
Prepared treatment rooms and patients for examination, enhancing clinician readiness and patient comfort.
Assisted clinicians in patient care, contributing to a high standard of medical service delivery.
Conducted inventory checks and replenished medical supplies, maintaining essential stock levels.
Performed data entry and managed Excel functions, supporting departmental data accuracy and accessibility.
Demonstrated clinical and technical skills specific to department, facilitating patient care success.
Mentored new employees, fostering a supportive environment for professional growth and development.
Coordinated resources and developed work plans, aligning team efforts with business priorities.
Housekeeping Aide
Kaiser Foundation Hospitals
03.2014 - 02.2015
Operates and utilizes equipment needed to include cleaner, wet mop unit, dust pay, dust mop, back vacuum, automatic floor scrubber, shampoo machine, high speed buffer, carpet extractor, wet/dry vacuum, floor buffer, wall washer and utility cart. Reports unsafe conditions such as defective or damaged equipment. Maintained a management focus on preventing and repairing equipment, increasing the overall efficiency of the fleet
Maintained cleanliness and sanitation standards in patient rooms and common areas.
Cashier/Customer Service/Sales Associate
Fresh and Natural cafe
01.2012 - 02.2014
Accurately processed cash, credit, debit, and digital wallet transactions. Greeted customers, answered product inquiries, and provided friendly assistance, creating positive shopping experiences. Maintained a clean, organized, and stocked checkout area, including running housekeeping tasks. Balanced cash drawers at the end of shifts and reported any discrepancies. Managed a cash register with an average of $[x] in sales each day
Managed cash transactions accurately and efficiently to enhance customer satisfaction.
Medical Assistant
Dr.Zheng all family care
04.2010 - 11.2011
Interviews patients and measure vital signs. Schedules appointments, performs clinical tasks and completes appropriate forms as required by department. May be responsible for administering medications, including injections. May be responsible for cleaning, processing, sterilizing and checking instruments. Established new client relationships and increased volume by [x]% through a comprehensive client satisfaction survey
Assisted in patient assessments and vital sign monitoring to ensure accurate health data collection.
Medical Assistant Externship (160 Hours)
Dr.Zheng family practice
03.2010 - 04.2010
Administer injections (IM, ID, SQ) hb,g lucose, A1c, ua, ekg, spirometry, icg, holter monitor, bone density, audiometry, snellen, appointment, insurance verify, pap smear, ear irrigation, scanning, faxing and filing charts. Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually Medical terminology, Leadership, Communication skills, Time management, Customer service, Documentation review, Data collection, Microsoft excel, Vital signs, Microsoft word, Computer literacy, Medication administration, Patient monitoring
Assisted in patient intake processes, ensuring accurate data entry and documentation.
Environmental Services Operations Manager at KAISER FOUNDATION HEALTH PLAN (KAISER PERMANENTE)Environmental Services Operations Manager at KAISER FOUNDATION HEALTH PLAN (KAISER PERMANENTE)
Reg.Sr. Director of Risk Managemen Patient Safety at Kaiser Foundation Health PlanReg.Sr. Director of Risk Managemen Patient Safety at Kaiser Foundation Health Plan