BEA BENG

Guides patients through the clinic appointment with a positive, comprehensive, personalized experience that is focused on achievement of clinical goals.

Essential Functions:

• Participates in daily Care Team Huddles to ensure collaborative care is given to each patient on every visit.
• Performs review of patient's medical records for upcoming, scheduled clinic visit. Abstracts pertinent data related to activity within the healthcare system since last visit, quality indicators and the patient's personal clinical goals of therapy. Makes notes as necessary to serve as a reminder of issues that need to be addressed during the clinic visit.
• Greets and escorts patient to the exam room. Obtains and documents all pertinent vital signs and measurements. Assesses medication regimen in detail to evaluate each medication and dosage currently in the EMR and any newly reported medications or dosages. Notes any discrepancies to discuss with provider. Reconciles allergies and medications
• Engages patient in conversation regarding reason for visit and overall health. Assesses for social environment, gaps in care, quality measures and progression and/or barriers to reaching the goals of therapy.
• Prepares chart with any labs or other data for ease of access for provider, including reminders for quality indicators.
• Remains in the exam room, enters all findings, including physical exam and assessment provider notes. Enters provider orders and plan of care instructions, including prescriptions. Provides instructions to patient and educational materials based on the exam findings. Informs patient for timing of next visit and directs to check out for scheduling.
• Documents all activities/interventions, patient/family responses, medication dispensed/prescribed in the electronic medical record.
• Fulfills other patient care responsibilities as assigned that may include checking schedules and organizing patient flow; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam; and answering calls.
• Fulfills clerical responsibilities as assigned. May include sending/receiving medical records and reports; facilitation of referrals; completing forms and requisitions; scheduling appointments; insurance verification and pre-certification activities.
• Enhances professional growth and development through participation during in-service meetings, educational programs, conferences, and participate in committees as requested. Adheres to North Carolina's controlled substance regulations.
• Practices universal precautions and properly handle blood and body fluids and deal with infectious patients.
• Completes training related to hierarchical condition category (HCC) coding and demonstrate competency by appropriately when transcribing patient visits.
• Worked well in a team setting, providing support and guidance.
• Proved successful working within tight deadlines and a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Worked flexible hours across night, weekend and holiday shifts.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.

• Conduct donor health history screening to determine eligibility and complete the phlebotomy for the collection of manual and automated blood units
• Perform blood drive support functions as assigned
• Demonstrate excellence in customer service and public relations to promote a positive, professional image of the American Red Cross Biomedical Services
• Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience
• As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism.

• Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs
• Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion
• Selected equipment for use in ultrasound setup according to specifications of examination
• Cleaned and disinfected chairs and equipment according to facility policy
• Performs peripheral artery disease (ABI)
• Osteoporosis screening
• Check vital signs
• Finger sticks; Review results for total cholesterol and fasting blood sugar
• ECG (EKG) Machine- The process of recording the electrical activity of the heart

• Performs all aspects of procedure and plasma collection including donor setup, monitoring and donor disconnect
• Performed venipuncture on donors to begin apheresis process
• Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety
• Troubleshoots equipment failures
• Ensures accurate recording of donor data.

• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
• Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
• Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
• Centrifuged blood samples as outlined in clinical protocols.
• Monitored patients for reactions and verified sample quality.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Packaged and shipped specimens to central lab daily.