Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Anhelica Williams

Round Rock,TX

Summary

Organized Front Office Coordinator with 8+ years of experience. Successful at managing administrative tasks while simultaneously greeting in-person clients with distinguished customer service.

Fast-learning and passionate worker with an eye for detail and to critically think and problem solve creatively.

Reliable and hardworking with excellent communication skills and success managing projects. Focused on providing on-time and accurate departmental support.

Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to my work of choice and place.

Overview

9
years of professional experience

Work History

Texas Diabetes & Endocrinology

Front Office Coordinator
04.2021 - Current

Job overview

  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Monitored office supplies by checking inventory and placing orders.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.

Austin Radiological Association

Scheduler
09.2014 - 08.2019

Job overview

  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Document patients medical information, case histories and insurance details to facilitate smooth appointment and payment processing
  • Place reminder calls to ensure exceptional customer experience
  • Enhanced office efficiency by handling 50+ callers per day

Protect America Home Security

Account Service Representative
03.2013 - 09.2014

Job overview

  • Received incoming information and entered into database system
  • Assessed accounts for payment status and reached out to customers
  • Trained and mentored new team members on accounts payable systems and policies to build cohesive groups and promote operational performance
  • Reviewed and solved account and billing discrepancies

Rainbow Station Inc

Teacher
10.2012 - 02.2013

Job overview

  • Identified signs of emotional and developmental problems in children's and report to parents
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
  • Educated students in concepts such as shapes, numbers and letters


Twinkle Learning Center

Childcare Teacher
01.2012 - 10.2012

Job overview

  • Organized small groups of children while transitioning to and from outdoor play.
  • Taught basic education principles while complying with IEP and ARD goals.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Education

Austin Community College
Austin, Tx

GED
07.2010

University Overview

Skills

  • Correspondence Typing
  • Opening and Closing Offices
  • Scheduling
  • Patient Relations
  • Active Listening Skills
  • Motivated Team Player
  • Multi-Line Phone Talent
  • MS Office Suite
  • Detail-Oriented
  • Quick Learner
  • Data Collection and Analysis
  • Business Office Administrative
  • Data Entry

Timeline

Front Office Coordinator
Texas Diabetes & Endocrinology
04.2021 - Current
Scheduler
Austin Radiological Association
09.2014 - 08.2019
Account Service Representative
Protect America Home Security
03.2013 - 09.2014
Teacher
Rainbow Station Inc
10.2012 - 02.2013
Childcare Teacher
Twinkle Learning Center
01.2012 - 10.2012
Austin Community College
GED
Anhelica Williams