Anhthu Pham
Fountain Valley,USA
Summary
Detail-oriented financial professional skilled in cash handling, cross-selling, customer service, and fraud detection. Strengths in communication, problem-solving, and time management enhance operational efficiency and foster client trust.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank Teller
Wells Fargo Bank
Costa Mesa, USA
06.2024 - Current
- Engaged customers by processing teller transactions, sharing digital solutions, and introducing them to bankers for personalized service
- Processed customer deposits and withdrawals accurately, balancing the cash drawer daily.
- Executed operational activities to ensure compliance with policies and mitigate risks
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Night Auditor/Guest Services Agent
Four Points by Sheraton Anaheim
Anaheim, USA
06.2023 - 06.2024
- Reconciled cash drop and credit card transactions to check auditing discrepancies, ensuring financial accuracy and room occupancy
- Resolved guest inquiries and complaints, enhancing guest satisfaction through professionalism and efficiency.
- Built relationships with guests by discovering trip motivations and providing personalized local highlights tailored to their needs.
- Developed problem-solving skills and mastered the LightSpeed software program for seamless guest services
- Completed various administrative tasks, including filing and data entry, to support office operations.
Front of House Staff
White Elephant
Anaheim, USA
03.2021 - 11.2022
- Enhanced sales skills while managing cash transactions accurately.
- Ensured compliance with health and safety regulations in the restaurant.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Performed inventory checks and assisted with food preparation tasks.
- Facilitated team collaboration and supported management initiatives.
Sale Associate
Uniqlo
Costa Mesa, USA
07.2019 - 06.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Demonstrated comprehensive product and brand knowledge to assist customers in making informed purchasing decisions.
- Processed transactions accurately using point-of-sale systems.
- Oversaw inventory management by processing shipments and organizing merchandise displays to optimize sales floor presentation.
- Maintained store cleanliness and organized merchandise displays.
- Collaborated with team members to meet daily sales goals.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CA06-2019
Some College (No Degree) - International Business
Cypress College
Anaheim, CASkills
- Cash handling
- Financial reporting
- Customer interaction
- Client relationship management
- Regulatory compliance
- Data entry accuracy
- Microsoft Office expertise
- Sales and Cross-selling
- Thrives under pressure
- Problem solving
- Teamwork
- Flexible
- Adaptable
- Self-motivated
- Clear communication
- Proficient in English
- Proficient in Vietnamese
Languages
Vietnamese
Professional
Certification
Food Handler Certificate
Timeline
Bank Teller
Wells Fargo Bank
06.2024 - Current
Night Auditor/Guest Services Agent
Four Points by Sheraton Anaheim
06.2023 - 06.2024
Front of House Staff
White Elephant
03.2021 - 11.2022
Sale Associate
Uniqlo
07.2019 - 06.2021
High School Diploma -
Los Amigos High School
Some College (No Degree) - International Business
Cypress College