Anhtuan Jimmy Ngo
Houston,USA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Client Service Administrator
DKNXT Inc. dba YourTechGuys
Houston, Texas
04.2024 - Current
- Updated databases with new and modified customer data.
- Resolved customer complaints in a timely manner, providing appropriate solutions that meet customer needs.
- Coordinated with internal departments to ensure client satisfaction and efficient delivery of services.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Served as the point of contact between clients and internal departments during the quotation process.
- Executed various labor tasks as directed by supervisors.
Mailroom Coordinator
ARCHDIOCESE OF GALVESTON
Houston, TX
07.2017 - 04.2024
- Managed mailroom operations between three offsite locations, and maintained a strong working knowledge of all aspects, including postal and shipping regulations, while maintaining a customer service mindset.
- Verified correct labeling and addresses to prevent shipment delays.
- Co-ordinate with others on specialized mailroom projects and materials, or specialized print/production that require planning, support, communication, and coordination of delivery.
- Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.
- Assisting and coordinating with the Copy Center and Reception Desk to balance and prioritize daily responsibilities and projects within established timeframes.
Concierge
HOUSTON MUSEUM OF NATURAL SCIENCE
Houston, TX
06.2014 - 07.2017
- Maintained knowledge and expertise of all ongoing exhibits, programs, and events of the establishment and surrounding area to deliver an optimal overall guest experience
- Listen and resolved any complaints or problems from a patron
- Supervised staff while assisting managers, providing them with resources to implement excellent customer service and to ensure efficiency within museum operations
- Enhanced guest experience by giving appropriate guidance throughout the establishment
- Trained new staff in the practical skills of their position and continually provide on the job training
- Respond to inquiries politely and professionally regarding exhibition questions, pricing, and museum services
- Promote, sell, and input membership information into company membership system
Education
Biology -
HOUSTON COMMUNITY COLLEGE
HOUSTON, TX05.2012
Skills
- Guest relations
- Front desk support
- Positive attitude
- Coordination
- Critical thinking
- Ability to multitask
- Reliability
- Task prioritization
- Analytical Problem Solving
- Research and due diligence
- Time management
- Teamwork
References
References available upon request.
Timeline
Client Service Administrator
DKNXT Inc. dba YourTechGuys
04.2024 - Current
Mailroom Coordinator
ARCHDIOCESE OF GALVESTON
07.2017 - 04.2024
Concierge
HOUSTON MUSEUM OF NATURAL SCIENCE
06.2014 - 07.2017
Biology -
HOUSTON COMMUNITY COLLEGE
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