Dayani Davis
Fayetteville
Summary
Energetic and Motivated leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
Work History
Substitute Teacher
Cumberland County Schools
Fayetteville
08.2023 - Current
- Maintained a safe learning environment by enforcing school rules and regulations.
- Implemented differentiated instruction strategies based on individual student needs.
- Maintained accurate records of student performance, attendance and behavior.
Contract Agent Customer Service Agent
Blue Cross Blue Shield
Durham
09.2021 - 03.2023
- Assisting Agents with Full Details To Their Concern Effectively
- Memorized all company Regulations and Comply With All Hippa Laws
- Provided Exceptional Customer Service To Agents During Open Enrollment
- Kept A Very Dignified & Professional Team-Oriented Environment With Working At Home
- Actively Maintained A Handful of Systems To Be Able To Do Proper Researched
Manager
All Around The World
Fayetteville
10.2017 - 12.2022
- Hiring employees
- Purchase and manage inventory
- Assist with special events
- Coordinated actor’s rehearsal schedules
- Customer Service
- Works with a Non-Profit for the Community
Call Center Representative
RTI International
Raleigh
12.2018 - 04.2021
- Conducts outbound calls
- Collecting data to improve the human conditions in the medical and education field
- Working on seventy to a hundred calls each shift
- Presenting compassion and honesty in tone and demeanor
- Independently working
- Completing set goals on a daily basis
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Debris Monitor
Thompson consulting services
Clinton
10.2018 - 11.2019
- Confirms debris removal processes complies with federal, local, and state regulations
- Conducted interviews with workers to assess their knowledge about safe work practices related to debris monitoring.
- Reviewed plans and specifications for proposed projects to determine if they meet environmental standards.
- Maintained records of waste material collected from job sites for disposal purposes.
- Prepared daily reports on progress of debris removal projects.
Cake Decorator/Trainer
Sam’s Club, Inc.
Fayetteville
11.2014 - 10.2018
- Decorated soft frosted and fondant style cakes in a fast-paced environment
- Participated and improved production of high-volume orders form VIP customers
- Used a variety of tools; airbrush, carving tools, and mixers to make and decorate cakes
- Created daily window displays to market a variety of cakes to influence sales
- Provided excellent customer service
Server Trainer/Bartender/Shift Manager
Carrabba's Restaurant
Fayetteville
08.2009 - 11.2014
- Greeted customers and built rapport by asking questions
- Delivered professional, courteous, and efficient service to customers
- Followed the established table service procedures
- Trained and guided other servers on restaurant procedures
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
Prep Cook/Server/Trainer/Expo/Bartender
Rock-Ola Cafe
Fayetteville
02.2006 - 01.2010
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained records of daily food usage in accordance with health regulations.
- Trained new employees on proper techniques of preparing meals safely.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
Education
Certification of Property Maintenance -
Fayetteville Technical Community College
Fayetteville, NC01-2024
Associate of Science - Business Economics
Central Carolina Community College
Sanford, NC05-2018
Bachelor Degree - Business Management
Arizona State University
Phoenix, AZ05-2014
High school diploma -
Seventy First High school
Fayetteville, NC06-2006
Skills
- MacIntosh Operating System
- Customer Service
- Office
- Working in a teamwork environment
- Culinary Arts
- Leadership skills
- Volunteering & Working with Animals
- Data management
- Policies and procedures adherence
- Medical terminology
- Technical proficiency
- Multitasking Capability
- Team building
- Special education
- Student tutoring
- Classroom management
- Smartboard technology
- Microsoft office expertise
- Contract development
- Call center operations
- Organizational skills
- Multi-line phone systems
References
Provided upon request
Timeline
Substitute Teacher
Cumberland County Schools
08.2023 - Current
Contract Agent Customer Service Agent
Blue Cross Blue Shield
09.2021 - 03.2023
Call Center Representative
RTI International
12.2018 - 04.2021
Debris Monitor
Thompson consulting services
10.2018 - 11.2019
Manager
All Around The World
10.2017 - 12.2022
Cake Decorator/Trainer
Sam’s Club, Inc.
11.2014 - 10.2018
Server Trainer/Bartender/Shift Manager
Carrabba's Restaurant
08.2009 - 11.2014
Prep Cook/Server/Trainer/Expo/Bartender
Rock-Ola Cafe
02.2006 - 01.2010
Certification of Property Maintenance -
Fayetteville Technical Community College
Associate of Science - Business Economics
Central Carolina Community College
Bachelor Degree - Business Management
Arizona State University
High school diploma -
Seventy First High school