Ani Acuna
Houston,TX
Summary
Dynamic Customer Service Lead at Sodexo Services with a proven track record in enhancing service processes and training teams. Expert in billing arrangements and inventory control, I excel in resolving customer issues and improving satisfaction. Committed to fostering a collaborative environment while driving operational excellence and team development.
Overview
2
2
years of professional experience
Work History
Customer Service Lead
Sodexo Services
02.2024 - 11.2025
- Greeted customers and listened closely to problems described to determine solutions.
- Reviewed associate performance to identify training needs.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Education
High School Diploma -
CHCP
Houston, TxSkills
- Customer service excellence
- Billing arrangements
- Training material updates
- Team training and development
- Inventory control
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Lead
Sodexo Services
02.2024 - 11.2025
High School Diploma -
CHCP