Ani Arabatlian
Los Angeles,CA
Summary
Eager to learn, detail-oriented worker with 8+ years of customer service experience and retail. Excelling in task management with punctuality and attention to detail. A talent for creative and fast solutions to problems while maintain the highest level of customer service skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Seasonal Customer Experience Representative
JENNI KAYNE
10.2024 - 01.2025
- Provided top-tier customer support via phone, email, and live chat, addressing inquiries related to products, orders, shipping, and returns
- Utilized problem-solving techniques to identify solutions for customers' issues quickly and efficiently
- Demonstrated deep product knowledge to assist clients in choosing items that align with their style and needs
- Handled customer feedback and complaints professionally, working toward positive resolutions in line with company policies
- Processed online orders, tracked shipments, and handled returns/exchanges via Shopify with attention to detail to ensure accuracy and timely resolutions
- Collaborated with team members and other departments (e.g., logistics, sales) to address complex customer issues and ensure a seamless experience
- Maintained a professional and positive demeanor, upholding the brand's reputation for sophisticated service
- Contributed to sales goals by promoting complementary products and providing personalized recommendations
E-Store Shipping Assistant
LE LABO
05.2024 - 10.2024
- Processed and shipped customer orders accurately and efficiently in a fast-paced warehouse environment
- Collaborated with cross-functional teams to improve shipping processes and reduce errors
- Demonstrated strong attention to detail and organizational skills in handling shipping documentation and labeling
- Managed inventory levels and ensured timely fulfillment of orders for an online retail company
- Utilized shipping software to track shipments and communicate with carriers for timely delivery
- Maintained a clean and organized shipping area to streamline operations and maximize efficiency
- Handled customer inquiries and provided exceptional service in resolving shipping-related issues
Barista
GO GET EM TIGER
12.2023 - 02.2024
- Proficient in espresso preparation techniques and latte art, delivering high-quality beverages
- Skilled in providing exceptional customer service and handling high-volume orders efficiently
- Experienced in maintaining cleanliness of work station and following food safety protocols
- Trained in use of POS system, handling transactions accurately and efficiently
- Knowledgeable in espresso machine maintenance and troubleshooting to ensure quality drinks
- Trained new baristas on proper espresso extraction and latte art techniques
- Developed and implemented new customer service strategies to enhance overall customer satisfaction
- Managed inventory and ordering of coffee and supplies to maintain optimal levels
Sales Associate
AESOP
05.2023 - 11.2023
- Promoted and demonstrated skincare products resulting in increased sales and customer satisfaction
- Provided personalized skincare consultations and recommendations to meet individual needs and goals
- Delivered exceptional customer service by addressing concerns and ensuring product satisfaction
- Demonstrated product knowledge through effective communication and explanation of Aesop's brand ethos
- Cash handling and processing transactions accurately for smooth operations
- Maintaining store cleanliness and organization to create a welcoming environment for customers
- Maintained accurate inventory counts through regular cycle counts and audits
Front of House and Back of House Editor
GLOSSIER
01.2021 - 12.2021
- Restock and replenish inventory in accordance with business and operational standards
- Responsible for receiving, unpacking, processing, organizing, check merchandise and supply deliveries for accuracy
- Verifying that quantities received match bills of lading, purchase orders and other documents and diligently report discrepancies accordingly
- Assist with the store's inventory, to be conducted semi-annually, making sure our inventory counts are accurate, expeditious, and thorough
- Expertise on inventory management system, inventory reporting, and store logistics
- Shipping and receiving all incoming and outgoing merchandise
- Responsible for the flow of merchandise from point of delivery to the sales floor or internal destination
Retail Sales Associate
URBAN OUTFITTERS
01.2016 - 01.2020
- Greeting customers and answering all phone calls
- Assisting with online purchases and returns
- Maintaining order and cleanliness of the store
- Restocking products, thorough product knowledge, and knowing which items are popular
- Starting fitting rooms and helping customers find products
- Managing cashiering station: point-of-sale system, ringing, exchanges and returns, counting till, and keeping station neat
- Experience with packing and shipment: finding the correct products, getting orders shipped on time, and boxing fragile items accordingly
- Training new team members with customer service and POS systems
Education
Bachelor of Arts - Major in Sociology
California State University, Northridge
Northridge, CA01.2020
Associate of Arts - Major in Studio Arts
Pasadena City College
Pasadena, CA01.2018
Associate of Arts - Sociology
Pasadena City College
Pasadena, CA01.2018
Skills
- Problem-Solving & Conflict Resolution
- High-Volume Call Handling
- Time Management & Multitasking
- Brand Representation & Loyalty Building
- CRM Software & Order Management
- Positive Attitude & Professionalism
- Product Knowledge & Style Guidance
- Gladly and Shopify Certified
Certification
Gladly Certified
Timeline
Seasonal Customer Experience Representative
JENNI KAYNE
10.2024 - 01.2025
E-Store Shipping Assistant
LE LABO
05.2024 - 10.2024
Barista
GO GET EM TIGER
12.2023 - 02.2024
Sales Associate
AESOP
05.2023 - 11.2023
Front of House and Back of House Editor
GLOSSIER
01.2021 - 12.2021
Retail Sales Associate
URBAN OUTFITTERS
01.2016 - 01.2020
Associate of Arts - Major in Studio Arts
Pasadena City College
Associate of Arts - Sociology
Pasadena City College
Bachelor of Arts - Major in Sociology
California State University, Northridge
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