Ani Diaz
Miami,FL
Summary
Medical sales professional with proven track record in driving revenue growth and building lasting client relationships. Expertise in navigating complex sales cycles and providing tailored solutions to healthcare providers. Known for collaborative approach and commitment to achieving results, ensuring adaptability in dynamic environments. Proficient in consultative selling and strategic account management.
Overview
25
25
years of professional experience
Work History
Marketing Director
Prime Care HME
12.2022 - Current
- Building strong relationships with industry professionals and influencers.
- Developing comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversee the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Direct trade show participation, maximizing exposure for company products and services.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Cultivated and maintained strategic alliances with key partners and vendors.
Territory Manager - Sales and Service
MedCare DME
01.2016 - 10.2022
- Managed a diverse portfolio of accounts across various specialties within the healthcare sector, tailoring sales strategies to each unique segment for optimal results.
- Collaborated with cross-functional teams to develop marketing materials that effectively communicated product value propositions.
- Expanded territory coverage through consistent prospecting efforts, resulting in increased sales opportunities.
- Organized regional trade shows and conferences to showcase new products and generate leads from potential customers.
- Served as liaison between clients and company support teams, ensuring timely resolution of any issues that may arise.
- Increased sales revenue by establishing long-term relationships with key clients and healthcare providers.
- Negotiated contracts with hospitals and medical practices, securing mutually beneficial agreements for both parties.
- Streamlined internal processes for order management, reducing delivery times while increasing overall efficiency within the organization.
- Improved account retention rates by maintaining regular contact with existing customers, ensuring ongoing satisfaction with products and services offered.
- Consistently exceeded quarterly sales targets through strong product knowledge and persuasive communication skills.
- Provided exceptional customer service by addressing client concerns promptly and offering tailored solutions to meet their needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Serviced existing accounts on regular basis to maximize revenue.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
Marketing Manager
Medical Care Services, Inc.
02.2009 - 01.2016
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
Customer Service Manager
Medical Care Services, Inc.
11.2003 - 01.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Human Resources Administrator
American Medical Response, AMR
02.2000 - 11.2003
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits, and other details.
- Established strong relationships with external partners including recruiters, educational institutions, and industry associations to expand organizational reach in talent acquisition efforts.
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advocated for staff members, helping to identify and resolve conflicts.
- Created and delivered HR training sessions to staff, managers and executives.
Education
High School Diploma -
St. Brendan High School
Miami, FlCertificate - Human Resources Training
Florida International University
Miami, FLSkills
- Sales expertise
- Territory management
- Teamwork and collaboration
- Attention to detail
- Reliability
- Excellent communication
- Adaptability and flexibility
- Relationship building
- Conflict resolution
- Sales strategy
- Customer retention
- Client acquisition
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Marketing Director
Prime Care HME
12.2022 - Current
Territory Manager - Sales and Service
MedCare DME
01.2016 - 10.2022
Marketing Manager
Medical Care Services, Inc.
02.2009 - 01.2016
Customer Service Manager
Medical Care Services, Inc.
11.2003 - 01.2009
Human Resources Administrator
American Medical Response, AMR
02.2000 - 11.2003
High School Diploma -
St. Brendan High School
Certificate - Human Resources Training
Florida International University
Similar Profiles
Jaimie WiltfongJaimie Wiltfong
Lead Customer Service Representative at Hart Medical Equipment (Prev. Vital Care/McLaren HME)Lead Customer Service Representative at Hart Medical Equipment (Prev. Vital Care/McLaren HME)
Molique DunnMolique Dunn
Caregiver at Prime Care Health CareCaregiver at Prime Care Health Care
ODELL WORKMANODELL WORKMAN
Structured Health Care Provider at Prime Care Health CareStructured Health Care Provider at Prime Care Health Care
Rosena DelhommeRosena Delhomme
Quality Assurance Representative (FM-5550-CA) at United States Army Corps Of EngineersQuality Assurance Representative (FM-5550-CA) at United States Army Corps Of Engineers
Mariela Cabrera FrometaMariela Cabrera Frometa
Registered Nurse at Saint Anne’s Nursing CenterRegistered Nurse at Saint Anne’s Nursing Center