Ani Gegenava
Brooklyn,NY
Summary
I am forward-thinking person, who solves problems with a strong work ethic and has compassion for employees and clients. I have 5+ years of customer service experience and I can easily engage clients and as a result improve their experience at the business place, so they will become loyal customers. I pay close attention to details and time management.
Overview
7
7
years of professional experience
Work History
Esthetician
Brooklyn Laser Spa
01.2022 - 02.2024
- Give client full consultation and plan their treatment journey. Make sure they understand the procedure and answer to all their questions.
- Laser hair removal sessions on every skin type.
- Laser Tattoo removal on every skin type.
- Excellent customer service and treatments to all clients.
- Educate each client about the skin care after the treatment.
- Encourage them on upgrades and to schedule next appointments in order to meet monthly goals.
Manager
Brooklyn Laser Spa
06.2021 - 12.2021
- Launch new products and services with thorough market research, leading to increased revenue growth.
- Training programs for staff members.
- Make weekly schedule for staff members according to their performance (day off, sick day, vacation).
- Work with social media marketing to gain new clients to the salon.
- Plan shooting days for the campaigns to gain new clients.
- Interact with every client and meet their expectations.
- Sell the product and service to every client.
Administrative Coordinator
Advanced Medical Care
05.2018 - 10.2020
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Created presentations and other materials to support organizational activities.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
Assistant Manager
East Coast Diagnostic Center
04.2017 - 04.2018
- Oversaw employee activities and created scheduling charts.
- Settled interpersonal issues between employees and give consultation if needed.
- Coordinated between different departments of the company and assign weekly job to every department.
- Scheduled shifts, assisted with training, and resolved customer issues
Education
BBA - Human Resources Management
Baruch College of The City University of New York
New York, NY05.2023
Esthetician License - Master Aesthetician
Lia Schorr Institute of Cosmetic Skin Care
New York, NY12.2021
Skills
- Documentation And Reporting
- Brand Development
- Decision-Making
- Creative Thinking
Languages
English
Full Professional
Georgian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Esthetician
Brooklyn Laser Spa
01.2022 - 02.2024
Manager
Brooklyn Laser Spa
06.2021 - 12.2021
Administrative Coordinator
Advanced Medical Care
05.2018 - 10.2020
Assistant Manager
East Coast Diagnostic Center
04.2017 - 04.2018
BBA - Human Resources Management
Baruch College of The City University of New York
Esthetician License - Master Aesthetician
Lia Schorr Institute of Cosmetic Skin Care