
Results-oriented healthcare professional with over 15 years of experience in patient account management, claims resolution, and customer service. As a Certified Nursing Assistant, possesses strong analytical and organizational skills that enhance team leadership and drive operational efficiencies. Proven track record in improving processes and fostering customer satisfaction through effective communication and collaboration. Committed to advancing healthcare delivery by leveraging expertise across diverse sectors including fitness, marketing, and business management.
Developed personalized training programs for athletes of all ages and skill levels, focusing on skill progression,
technique, and performance enhancement. Conducted one-on-one and small group coaching sessions to
improve skills, flexibility, and strength, ensuring a safe and supportive environment. Provided constructive
feedback and mentorship to athletes, fostering their confidence and motivation. Monitored and assessed
athlete progress, adjusting training plans as needed to meet individual goals. Collaborated with parents to
communicate progress and address any concerns, building strong relationships to support athlete development.
Offered insightful feedback and guidance, helping athletes build confidence and motivation in their abilities.
Directed day-to-day operations, ensuring a high-quality customer experience.
Managed staff recruitment, onboarding, and performance evaluations to foster team success.
Streamlined scheduling and workflows to enhance operational efficiency, a skill transferable to claims management.
Developed and executed marketing strategies to increase engagement and attract new members, emphasizing communication and outreach skills relevant to patient account coordination.
Analyzed revenue and expenses to maintain financial health, demonstrating analytical skills critical to billing and claims tracking.
Implemented improvements based on member feedback, showcasing adaptability and a customer-focused approach.
Conducted market research to identify trends and customer preferences.
Cultivated relationships with clients and partners, enhancing communication and collaboration.
Developed marketing campaigns and tracked their effectiveness, showcasing analytical and organizational skills.
Developed and executed targeted social media campaigns to enhance brand visibility and engagement.
Analyzed social media metrics to optimize content strategy and increase audience.
Collaborated with cross-functional teams to align social media efforts with overall marketing objectives.
Developed and executed marketing campaigns to increase brand awareness and drive customer engagement.
Created and managed content for social media platforms, resulting in increased online presence and follower growth.
Collaborated with social media influencers to enhance brand visibility.
Partnered with social media influencers to boost brand engagement .
Daycare Operations Certification
Retail and E-Marketing Certifications
Sports
Fitness
Travel
Interior Design