ANI TAMAZYAN
Philadelphia,PA
Summary
- Over nine years of experience in Software Implementation Consulting for top pharmaceutical companies
- Six years of management experience in the Hospitality industry
- Strong experience in customer service in various market segments
- Well-developed organizational skills with attention to details
- Excellent communication and interpersonal skills, ability to work independently as well as part of a team
- Ability to deliver against measurable goals, vast experience in working with various clients
- Strong ability to accept new challenges and learn new tools and programming languages
- Great ability to recognize gaps in existing processes and introducing new procedures
Overview
18
18
years of professional experience
Work History
Independent Consultant
Self-employeed
Philadelphia, PA
01.2023 - Current
- Increased client’s revenue by 27% in one year through strategic improvement plan based on thorough evaluation of existing policies, procedures, systems, and processes.
- Increased customer satisfaction by 20% by developing and executing a customer service improvement plan after interviewing existing clients.
- Drove a 30% increase in the client base by effectively implementing a combination of digital and traditional marketing approaches.
- Designed and implemented a comprehensive in-house training program that led to an 18% increase in overall employee productivity.
Project Manager - Implementation Consultant
Medidata Solutions
Iselin, NJ
03.2020 - 08.2022
Business Analyst
IQVIA
New York, NY
11.2017 - 09.2019
- Contributed to the successful implementation of compliance systems for top-tier medical device and pharmaceutical companies.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Assisted in developing training materials for internal staff on new products or services.
- Created detailed process flows and user stories to document system requirements and design solutions.
Quality Assurance Analyst
Polaris Management Partners (IQVIA)
New Brunswick, NJ
11.2015 - 11.2017
- Authored test cases, test scenarios, regression suites, RTM, test plans, procedures, and scripts
QA Software Manual Testing Intern
Tribe
Chicago, IL
07.2015 - 09.2015
- Worked closely with Developers, Designers, and Investors during creation of new Project Management application
Food and Beverage Supervisor
Revel Casino
Atlantic City, NJ
04.2013 - 09.2014
- Supervised, guided, and trained team of 84 professionals in four Food and Beverage outlets
7 Stars Lounge Lead Server
Harrah’s Casino
Atlantic City, NJ
01.2006 - 04.2013
- Provided excellent guest experiences through phenomenal service
Owner/Manager
Gyros and Steaks
Egg Harbor Township, NJ
12.2006 - 01.2009
- Owned / Managed a successful family restaurant through quality food and exceptional service, ensuring customer satisfaction and repeat business
Education
Master of Business - Business Economics
Kuban State University
Bachelor - Hospitality Management
Rutgers School of Business
Skills
- JIRA
- Confluence
- SharePoint
- Zendesk
- Visio, Azure, Miro
- Smartsheet
- Lucidchart
- SQL, HTML, XML
- Quality Center, TFS
- Microsoft Office Suite (Outlook, Word, Access, Excel, Power Point, Publisher)
Management Experience
- Food and Beverage Supervisor, Revel Casino, Atlantic City, NJ, 04/2013, 09/2014, Supervised, guided, and trained team of 84 professionals in four Food and Beverage outlets, Assigned opening and closing duties, conducted meeting before shifts, Resolved customer complaints, Kept food, beverage, and labor cost under control by using InfoGenesis Software, Ordering and inventory for four outlets by using Red Rock Software, Advised senior management on staffing needs and personnel issues, Organized and completed all paperwork and then filing it accordingly, Worked closely with IT Department on making changes in POS Software, Conducted User Acceptance Testing before changes were deployed to the end users
- 7 Stars Lounge Lead Server, Harrah’s Casino, Atlantic City, NJ, 01/2006, 04/2013, Provided excellent guest experiences through phenomenal service, Responsible for training staff of six servers for a high-end Casino Lounge, Developed server schedules with rotations that include side-work duties, Recognized as an employee of the quarter for Harrah’s Casino and was nominated for Caesar’s Entertainment Chairman’s Award
- Owner/Manager, Gyros and Steaks, Egg Harbor Township, NJ, 12/2006, 01/2009, Owned / Managed a successful family restaurant through quality food and exceptional service, ensuring customer satisfaction and repeat business, Accountable for budgeting, cost control, payroll, general accounting, and full P&L, Recruited, hired, supervised, scheduled, and motivated staff, Developed print and radio marketing campaigns to increase visibility of the restaurant
Timeline
Independent Consultant
Self-employeed
01.2023 - Current
Project Manager - Implementation Consultant
Medidata Solutions
03.2020 - 08.2022
Business Analyst
IQVIA
11.2017 - 09.2019
Quality Assurance Analyst
Polaris Management Partners (IQVIA)
11.2015 - 11.2017
QA Software Manual Testing Intern
Tribe
07.2015 - 09.2015
Food and Beverage Supervisor
Revel Casino
04.2013 - 09.2014
Owner/Manager
Gyros and Steaks
12.2006 - 01.2009
7 Stars Lounge Lead Server
Harrah’s Casino
01.2006 - 04.2013
Master of Business - Business Economics
Kuban State University
Bachelor - Hospitality Management
Rutgers School of Business