Summary
Overview
Work History
Education
Skills
Timeline
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Ania Carter

Shawnee,KS

Summary

Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Centrinex
11.2021 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • As a Customer Service Agent we were responsible for creating a great experience for every customer we serve for our clients. Responsibilities include engaging customer contact and verifying applications based on the criteria and taking Inbound calls setting appointments for cash loans.

Sales Clerk

Quiktrip
06.2020 - 09.2021
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • A sales clerk encompass all aspects of running a store, such as supervision of subordinates, customer service, and maintaining clean facilities at all times .
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Created and constructed product displays to attract customers to new products, increasing total weekly sales Number%.

Loader

PepsiCo
01.2024 - 06.2025
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
  • Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
  • Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
  • Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
  • Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
  • Followed all safety and security protocols to minimize risk of injury.
  • Checked accuracy of product packaging and labeling, rectifying any issues.
  • Collaborated with team members, resulting in increased productivity and timely deliveries.
  • Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
  • Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
  • Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
  • Prepared shipments for delivery by accurately labeling items and securely packaging goods according to company guidelines.
  • Collaborated with team members to maintain efficient workflow.

In Home Cargiver

IN HOME
03.2024 - Current
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
  • Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
  • Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Improved client well-being by providing personalized and compassionate in-home care services.
  • Assisted disabled clients to support independence and well-being.

Education

Shawnee Mission Northwest High School
Shawnee Mission, KS

High School Diploma -

Shawnee Mission Northwest High School
Shawnee Mission, KS

Skills

  • Customer Account Management
  • Selling Skills
  • Call Documentation
  • Understanding Customer Needs
  • Making Announcements
  • Customer Retention Strategies
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Reading Comprehension
  • Sales and Upselling
  • Patient and Empathetic
  • Billing Adjustments and Refunds
  • Financial Transactions

Timeline

In Home Cargiver

IN HOME
03.2024 - Current

Loader

PepsiCo
01.2024 - 06.2025

Customer Service Agent

Centrinex
11.2021 - 05.2022

Sales Clerk

Quiktrip
06.2020 - 09.2021

Shawnee Mission Northwest High School

High School Diploma -

Shawnee Mission Northwest High School

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Ania Carter