Ania CRaig
Florissant,MO
Summary
Highly skilled and compassionate Residential Program Manager with a background in managing and coordinating residential care programs. Excel in communication, leadership, and empathy, facilitating positive outcomes for residents and staff alike. Proven track record in staff supervision, program development, and implementation to ensure quality service delivery. Strengths include crisis management, strategic planning, relationship building, and regulatory compliance. Contributed significantly to the improvement of living standards and overall wellbeing of residents in previous roles.
Overview
6
6
years of professional experience
Work History
Program Manager
10.2023 - Current
- Maintained accurate records of client information including assessments, progress notes, treatment plans.
- Ensured compliance with all applicable laws, regulations and policies related to residential programming.
- Conducted regular meetings with staff members to review program performance, discuss challenges and develop solutions.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
Supervisor
UCP Heartland
St. Louis, MO
04.2023 - 10.2023
- Developed strong and trusting rapport with consumers to facilitate smooth, quality care
- Coordinated employee schedules according to shift changes and availability
- Implemented departmental policies and standards in conjunction with management to streamline internal processes
- Researched and prepared reports required by management or governmental agencies
Support Coordinator
Creative Concepts for Living
Hazelwood, MO
11.2021 - 04.2023
- Evaluated performance of support staff and provided coaching to improve performance
- Reported concerns and recommendations from clients and employees to senior management
- Maintained clean and well-organized environment for client happiness and safety
- Transported consumers to doctors' appointments and errands
- Tracked and reported consumers progress based on observations and conversations
- Followed care plan and directions to administer medications
Residential Technician
BJC Behavioral Health
St. Louis, MO
02.2019 - 06.2021
- Acted as liaison between case managers and other care providers to plan programs and promote quality of life that is the best interest of residents
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Communicated with patients to determine feelings, need for assistance or social and emotional support
Education
High School Diploma -
Hazelwood East High School
St. Louis, MO06.2013
Saint Louis Community College
St. Louis, MOSkills
- Staff training
- Retention Strategies
- Performance evaluations
- Team management and supervision
- Budget Management
- Work planning and prioritization
- Teamwork and collaboration
- Staff and appointment scheduling
Timeline
Program Manager
10.2023 - Current
Supervisor
UCP Heartland
04.2023 - 10.2023
Support Coordinator
Creative Concepts for Living
11.2021 - 04.2023
Residential Technician
BJC Behavioral Health
02.2019 - 06.2021
High School Diploma -
Hazelwood East High School
Saint Louis Community College