Ania Smith
Clean Team Pros
17571 Mansfield St,MI
6
years of professional experience
Knowledgeable Desired Position with strong background in custodial duties, ensuring clean and safe environments. Proven track record of maintaining high standards in sanitation and building upkeep. Demonstrated ability to efficiently use cleaning equipment and follow safety protocols.
Experienced with maintaining cleanliness and safety standards in various environments. Utilizes effective cleaning practices and equipment usage to ensure thorough sanitation. Knowledge of safety protocols and teamwork to achieve optimal results.
Work History
Custodial Worker
4 Years 11 Months- Performed routine cleaning tasks including sweeping, mopping, and dusting in assigned areas.
- Assisted in inventory management of cleaning supplies to ensure stock availability.
- Collaborated with team members to complete deep cleaning projects efficiently and effectively.
- Trained new staff on cleaning protocols and equipment usage for improved efficiency.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Collected trash and emptied receptacles and recycling containers.
Customer Service Representative
1 Year 6 Months- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Analyzed customer feedback to identify trends and recommend improvements in service offerings.
- Developed training materials for ongoing staff development, focusing on best practices in customer engagement.
- Implemented a new ticketing system, improving tracking of customer issues and resolution timelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Production Worker
3 Years 1 Month- Operated machinery to assemble products according to specifications and quality standards.
- Conducted regular inspections of equipment to ensure optimal performance and safety compliance.
- Collaborated with team members to streamline production processes and enhance workflow efficiency.
- Maintained accurate records of production output, ensuring adherence to inventory management protocols.
- Assisted in training new employees on operational procedures and safety regulations within the facility.
- Implemented improvements in assembly techniques that reduced waste and increased overall productivity.
- Adhered to strict safety guidelines while performing tasks in fast-paced manufacturing environment.
- Contributed to team goals by consistently meeting production deadlines and quality benchmarks.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Education
High School Diploma
Skills
Restroom cleaning
deep cleans
floor care
trash removal
sanitation
Timeline
Customer Service Representative
Capital Area Transportation Authority
09.2022 - 03.2024Read More
Custodial Worker
Clean Team Pros
04.2021 - 03.2026Read More
Production Worker
Avancez
12.2019 - 01.2023Read More
Crestwood High School
High School Diploma
Read More