Ania Staples
Matteson,IL
Summary
Motivated and detail-oriented Human Resources graduate seeking an entry-level HR position. Brings a strong foundation in HR principles, employee engagement, and organizational planning developed through academic coursework and projects. Dedicated to learning and growing within a professional HR environment while providing dependable support to HR teams and leadership.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Sephora
09.2022 - 08.2023
- Provided exceptional customer service by greeting and assisting customers with product recommendations, makeup application, and skincare consultations.
- Addressed customer inquiries, concerns, and complaints in a professional and courteous manner.
- Upsell and cross-sell products to maximize sales opportunities and drive revenue for the store.
- Collaborated with colleagues and store management to achieve team goals and maintain a positive work environment.
- Assisted with inventory counts, restocking shelves, and processing shipments to ensure product availability for customers.
- Achievements/Tasks
Cashier/Customer Service
Home Depot
08.2019 - 08.2022
- Addressed customer service complaints promptly and effectively
- Accurately process checkout and return transactions
- Responded to customer questions and concerns via phone and in person
- Assisted with order releasement and rentals
- Helped new associates by sharing knowledge and best practices
- Achievements/Tasks
Education
BS - Business Administration, Human Resources
The Ohio State University
Columbus, OH01-2024
Skills
- Administrative skills
- Organization
- Communication
- Active Listening
- Conflict Resolution
- Decision Making
- Administrative skills
- Maintaining files
Timeline
Beauty Advisor
Sephora
09.2022 - 08.2023
Cashier/Customer Service
Home Depot
08.2019 - 08.2022
BS - Business Administration, Human Resources
The Ohio State University