ANIAH HUMPHRIES
Warren,MI
Summary
Proven Retail Sales Associate with a track record of enhancing customer satisfaction and boosting sales, notably at Nordstrom. Specializes in conflict resolution and POS system operations, contributing to significant team achievements. Skilled in fostering customer loyalty through exceptional service, demonstrating both teamwork and problem-solving abilities. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Nordstrom
03.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Participated in periodic inventory counts to maintain accurate stock levels.
Diversity and Inclusion Center Student Worker
Jackson College
08.2023 - 01.2024
- Took and followed detailed directions from others.
- I have worked in team environment to maintain high levels of productivity.
- She maintained tidy and organized environment to comply with cleanliness standards.
- She assisted in organizing and coordinating events promoting diversity and inclusion on campus.
- Provided resources and support for students from diverse backgrounds.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Boosted student engagement in campus activities by actively promoting events and programs through social media and on-campus marketing efforts.
- Completed research, compiled data, and assisted in timely reporting.
- Provided administrative support to ensure smooth office operations.
- Streamlined event planning, leading to successful university events.
Retail Sales Associate
Jako Enterprises
01.2022 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Retail Sales Associate
Footlocker Retail
05.2021 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Education
High School Diploma -
Communication And Media Arts Highschool
Detroit06.2021
Skills
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Cash Handling
- Customer Engagement
- Retail Sales
- Product Knowledge
- Retail Store Operations
- POS system operations
- Transaction Processing
- Conflict Resolution
Timeline
Retail Sales Associate
Nordstrom
03.2024 - Current
Diversity and Inclusion Center Student Worker
Jackson College
08.2023 - 01.2024
Retail Sales Associate
Jako Enterprises
01.2022 - 08.2022
Retail Sales Associate
Footlocker Retail
05.2021 - 08.2021
High School Diploma -
Communication And Media Arts Highschool