Aniah Morgan
Customer Service Support Agent
Minneapolis,MN
Summary
Results-driven entry-level IT support specialist with a proven track record in selecting and setting up diverse technical equipment. Possesses strong written and oral communication skills to provide effective customer assistance, ensuring satisfaction and promoting technology utilization. Demonstrates excellent instructional and problem-solving abilities, alleviating concerns associated with new technology. Known for attention to detail, organization, and meticulousness, thrives in fast-paced environments, consistently meeting tight deadlines. Enthusiastic team player eager to contribute to company success.
Overview
2025
2025
years of professional experience
Work History
Lead Teacher
Maple Grove KinderCare
10.2023 - Current
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
- Facilitated peer-to-peer learning opportunities within the classroom environment increasing collaboration among students and deepening understanding of material.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Healthcare Customer Service Representatives
Everise
3 2017 - 6 2021
- Oversaw healthcare customer inquiries, ensuring meticulous attention to detail
- Introduced advanced CRM strategies, enhancing customer interaction metrics
- Provided enthusiastic and supportive customer service, addressing needs promptly
- Significantly improved customer satisfaction through focused service delivery
- Engaged positively with customers to foster a welcoming service environment
Technical Support
Vivint
03.2022 - 02.2024
- Resolved complex technical issues with proficiency
- Ensured customer satisfaction through effective problem-solving
- Maintained high service standards under pressure
- Boosted customer retention by providing swift, accurate tech solutions
- Fostered a collaborative team environment to elevate service quality
Education
Associate of Science - Computer Science
Southern New Hampshire University
Hooksett, NH10-2026
Skills
Problem-solving
Critical thinking
Teamwork
Adaptability
Tech Savvy
Customer Satisfaction
Attention to Detail
Multitasking
Customer Support
CRM Optimization
Curriculum development
Safety awareness
Timeline
Lead Teacher
Maple Grove KinderCare
10.2023 - Current
Technical Support
Vivint
03.2022 - 02.2024
Healthcare Customer Service Representatives
Everise
3 2017 - 6 2021
Associate of Science - Computer Science
Southern New Hampshire University