Aniah Witherspoon
Baltimore,Maryland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Shift Manger
Five Guys Burger and Fries
09.2020 - 06.2023
- Oversee day-to-day operations, assign weekly performance goals and ensure their completion in a timely manner
- Recruit, onboard, and train high-performing employees to achieve objectives for up sales on new and old food products
- Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Ensures that the restaurant is following the preventative maintenance program with regards to facility, equipment.
- Fax and send weekly data reports on sales to the Five Guys Burger and Fries corporations
- Plans, organizes, facilitates and orders food and other supplies on a weekly basis
- Read and respond to emails from corporate daily with sales and spoilage report
- Maintain inventory and related supplies Ensure adherence to all policy and procedures corresponding with safety rules and regulations.
Customer Service Lead
2ND AVE THRIFT SUPERSTORE
10.2019 - 09.2020
- Responsible for receiving and processing payments by cash, checks, credit cards, vouchers, and debit transactions
- Maintain cash control and verify cash amounts.
- Responsible for rehanging and reorganizing the aisles, displays, and the sales floor
- Provide customers with excellent customer service and a clear understanding of daily promotions
- Maintain inventory and related supplies Ensure adherence to all policy and procedures corresponding with safety rules and regulations.
Education
Dental Assisting
All State Career School
Dundalk, MDHigh School Diploma -
Chesapeake High School
06.2020
Skills
- Strong Verbal and Written Communication Skills
- Strong Leadership Abilities
- Conflict Resolution Skills
- Strong Adaptability
- Team Player
- Fast Learner
- Proficient in Microsoft Excel
- Appointment Scheduling
- Patient data gathering
- Oral Hygiene Instruction
- Electronic Dental Record (EDR)
- Billing Systems
- Infection control protocols
- Administrative duties
- Restorative Dentistry
- Customer service skills
- Treatment room setup
- Patient Recordkeeping
- X-Ray Development
- Patient Communication
- Equipment Sterilization
- Dental records
- Sterilization techniques
- Data confidentiality measures
- Equipment Maintenance
Timeline
Shift Manger
Five Guys Burger and Fries
09.2020 - 06.2023
Customer Service Lead
2ND AVE THRIFT SUPERSTORE
10.2019 - 09.2020
Dental Assisting
All State Career School
High School Diploma -
Chesapeake High School