Aniaya Adams-Milton
Mattapan
Summary
Motivated and customer focused professional with experience in retail, security, luxury apparel, and healthcare administration. Skilled in providing exceptional customer service, handling high-volume environments, maintaining professionalism under pressure, and building positive relationships with customers and clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Security Officer
Securitas Security
Boston, MA
04.2025 - 05.2026
- Monitored event venues to ensure safety and compliance with security protocols.
- Conducted thorough bag checks and screening procedures for attendees.
- Responded swiftly to incidents, de-escalating conflicts and maintaining order.
- Collaborated with law enforcement and emergency services during events.
- Implemented crowd control measures to enhance guest safety and experience.
- Developed incident reports detailing security breaches or disturbances for management review.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Sales Associate
Canada Goose
Boston, MA
09.2025 - 03.2026
- Delivered exceptional customer service by addressing inquiries and providing product knowledge.
- Assisted in inventory management, ensuring stock levels met demand efficiently.
- Collaborated with team members to create visually appealing merchandise displays.
- Processed transactions accurately and maintained cash register integrity.
- Engaged customers through personalized interactions, fostering brand loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
Receptionist
Smiley Dental
Boston, MA
06.2025 - 09.2025
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between dental staff and patients, enhancing service delivery efficiency.
- Maintained accurate patient records using practice management software, improving data retrieval speed.
- Responded to patient inquiries promptly, providing information on services and treatment options.
- Assisted in maintaining accurate patient records and insurance information.
- Managed patient scheduling and appointment coordination using dental software systems.
- Handled incoming calls, providing information and addressing patient inquiries effectively.
Cashier/Sales Associate
Foot Locker
Boston, MA
01.2024 - 06.2024
- Processed customer transactions accurately, ensuring efficient service and maintaining cash drawer integrity.
- Assisted customers in product selection, providing knowledge on current promotions and inventory availability.
- Collaborated with team members to execute store merchandising strategies aligned with seasonal promotions and events.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier/Sales Associate
DICK'S Sporting Goods
Boston, MA
01.2024 - 06.2024
- As an associate, I assists customers, organizes products, and keep the store tidy. Responsibilities include helping customers find items, handling transactions, and maintaining stock levels. Effective communication and customer service skills are crucial at Dicks. This job was a door opener for me and had lots of opportunities with partnered companies to gain more benefits.
- Monitored sales floor for compliance with company policies and safety standards.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Summer Camp Counselor
YMCA of Greater Boston
Roxbury, MA
06.2023 - 06.2024
- Supervised daily activities, ensuring safety and engagement for all campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Administered first aid quickly to provide health and safety to campers.
- Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
Cashier
Marshalls
Boston, MA
05.2022 - 05.2023
- Ringing up sales, bagging items, requesting price checks, honoring coupons and store cards, collecting payment,giving appropriate change, flexibility, friendliness, communication, basic math, and commitment.
Education
High School Diploma -
Edward M. Kennedy Academy For Health Careers
Boston, MA06.2024
Skills
- Cashiering
- HIPAA compliance
- Leadership Skills
- Customer service
- Experience with Children
- Sales
- Security camera monitoring
- Patrol operations
- Crowd management
- Team leadership
- Verbal and written communication
- Phone and email etiquette
Certification
- CPR Certification
- First Aid Certification
Timeline
Sales Associate
Canada Goose
09.2025 - 03.2026
Receptionist
Smiley Dental
06.2025 - 09.2025
Event Security Officer
Securitas Security
04.2025 - 05.2026
Cashier/Sales Associate
Foot Locker
01.2024 - 06.2024
Cashier/Sales Associate
DICK'S Sporting Goods
01.2024 - 06.2024
Summer Camp Counselor
YMCA of Greater Boston
06.2023 - 06.2024
Cashier
Marshalls
05.2022 - 05.2023
High School Diploma -
Edward M. Kennedy Academy For Health Careers