Aniaya Clayborne

• Courteously greet guests, take orders, explain and suggest menu items
• Ensure that products and guest experience are consistent with our brand, culture, and standard of excellence
• Perform tasks at a pace that can keep up with the demands of the business
• Show up on time for the scheduled shift
• Communicate clearly with fellow team members and leaders
• Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing trash, cleaning and equipment care
• Maintain a well-groomed and clean appearance and professional dress
• Maintain a sterile and safe restaurant by mopping, sweeping floors, removing trash, cleaning equipment, and keeping restrooms clean
• Stock products and supplies

• Keeping an inventory of office supplies and ordering new materials as needed
• Interacted with customers by phone, email or in-person to provide information.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Executed record filing system to improve document organization and management.
• Developed correspondence letters, memos and emails.
• Prepared meeting rooms and materials and recorded important information.
• Maintained company handbook to outline policies and provide insights to company mission and values.
• Completed clerical tasks such as filing, copying and distributing mail.

• Greeted incoming customers and provided reliable, friendly customer service.
• Provided details on seasonal flavor availability, ice cream source, allergens and specials.
• Helped patrons decide which flavor to choose according to preferences and tastes.
• Processed sales transactions for cash, debit and credit purchases.
• Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
• Maintained menu knowledge to provide recommendations and answers to customer questions.
• Cleaned and maintained soft-serve ice cream and italian ice dispensing equipment.

• Stayed current on available products, store promotions and customer service policies to better serve shoppers.
• Checked for outdated and overripe grocery items and removed from inventory.
• Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
• Pleasantly greeted customers and provided prompt and courteous service.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
• Removed trash, swept and mopped floors for professional appearance.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Used cash registers and credit card machines to cash out customers.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Bussed and reset tables to keep dining room and work areas clean.
• Stayed up-to-date on menu changes to help customers make food choices.

GPA : 3.2