INDIA DEMPS
Pompano Beach,FL
Summary
Adept at managing high-stress situations, I significantly improved data tracking and customer satisfaction at Affordable Battery as an AAA dispatcher. Specializing in dispatch software and prioritizing calls, my professional approach and adaptability ensure efficient operation and team cohesion, showcasing my commitment to excellence and operational proficiency. I'm a compassionate Patient Access Intake Specialist with hands-on experience in hospital and clinic settings. Additionally, I possess a solid understanding of healthcare protocols, patient registration, and data entry systems. Known for strong communication skills, empathy, and ability to quickly establish rapport with patients. Contributed significantly to improve patient satisfaction scores in previous roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Intake Specialist
Broward Health Patience Access
Fort Lauderdale, Florida
07.2023 - 05.2025
- Maintained confidentiality of patient information in strict adherence to HIPAA guidelines.
- Collaborated with healthcare staff to facilitate effective communication regarding patient needs.
- Reviewed medical records for completeness prior to reimbursement claims submission.
- Verified patient demographics and insurance coverage before appointment scheduling.
- Collected patient information and confirmed insurance eligibility for new admissions.
- Managed electronic health records by accurately entering and updating patient data.
- Organized timely referrals to assist patients in accessing necessary healthcare services.
- Responded promptly to inquiries regarding registration, insurance coverage, and billing issues.
Emergency Road Service Dispatcher
Affordable Battery
Fort Lauderdale, USA
08.2020 - 04.2023
- Managed high-stress situations, ensuring timely assistance for individuals in need.
- Coordinated delivery of goods by communicating effectively with drivers and personnel.
- Maintained accurate records of dispatched calls, enhancing future data tracking.
- Promoted teamwork by proactively assisting colleagues during peak times.
- Tracked delivery progress to identify delays and provided real-time updates to customers.
- Processed invoices and payments for dispatched orders as proof of transaction.
- Operated dispatch software to monitor service vehicle locations and optimize routing.
- Assisted customers with clear instructions during roadside incidents, improving service quality.
Medical Front Desk Intern
Dr. Sarita Munusamy
Pompano Beach, Florida
05.2019 - 07.2021
- Facilitated patient check-in and check-out processes, ensuring seamless transitions.
- Maintained organized front desk area to promote a welcoming environment.
- Collected and verified patient information and insurance details accurately.
- Coordinated communications between medical staff and patients to improve service delivery.
- Managed administrative tasks, including document filing and office supply organization.
- Processed payments with accuracy and efficiency.
- Organized paperwork by updating guest profiles and maintaining filing systems.
Education
High School -
Blanche Ely High School
Pompano Beach, FL05.2020
Skills
- Data Entry
- Dispatch software
- Dispatching procedures
- Stress Tolerance
- Prioritizing calls
- Professionalism
- Patient registration
- Insurance verification
- Medical records management
- Appointment scheduling
Certification
- CPR Certified
Timeline
Patient Access Intake Specialist
Broward Health Patience Access
07.2023 - 05.2025
Emergency Road Service Dispatcher
Affordable Battery
08.2020 - 04.2023
Medical Front Desk Intern
Dr. Sarita Munusamy
05.2019 - 07.2021
High School -
Blanche Ely High School
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