Aniaya K. Franklin
Orlando,FL
Summary
Organized and dependable security candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrated skills with balancing a strong work ethic with seeking academic success. Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach. I would describe myself as a take-charge professional delivering executive support and team leadership to all business operations I've worked for. Dependable and detail-oriented to manage multiple tasks and priorities. And I've Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security and Lost & Found Coordinator
Rosen Inn International
Orlando, FL
06.2022 - Current
- Enforce security protocols in a business establishment to prevent theft and protect properties and individuals
- Check the parking area and ensuring there are no unauthorized vehicles
- Maintain knowledge of local, state, and federal fire codes
- Identify potential security issues
- Ensure that all security and safety procedures are fully implemented
- Perform periodic inspections of safety equipment
- Train new members of the security staff
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints in a timely manner while upholding company standards.
- Resolved customer complaints or answered customers' questions.
- Researched and prepared reports required by management or governmental agencies.
Lead Cashier
Beauty Exchange
Orlando, FL
05.2021 - 06.2022
- Created and maintain a positive work environment for all cashiers
- Communicated with customers and address any problems they may have
- Served as the primary point of contact for customer service associates
- Operated registers and perform general checkout functions
- Generated reliable and accurate till reports from every register
- Resolved cash tills when closing, ensuring the money matches the report and is stored safely
- Assisted cashiers with requests such as price checks
- Maintained a clean working environment by wiping down registers during downtime
- Adhered strictly to security protocols regarding cash handling such as issuing change orders or voids.
- Answered customer questions and provided store information.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Kept informed of current promotions, exchange and refund policies, pricing structures.
- Assisted with training new cashiers in departmental operations and procedures.
- Welcomed customers, offering assistance to help find store items.
Food & Beverage
Walt Disney World
03.2021 - 05.2021
- Worked as part of a team to meet target goals during your shift
- Provided quality beverages; whole bean beverages, and food products for all customers by following all recipe and presentation standards
- Prepared food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- Processed guest orders through a point-of-sale system (POS register), count money, make change, and process credit card transactions
- Food preparation & assembly of food products including but not limited to beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, egg, and dairy products
- Maintained food safety standard
- Avid knowledge of and explain menu offerings to Guest and answer questions about the food products
- Provided guest Service when problems arise and help find solutions with Guests and Cast Members
Shift Leader
McDonald’s
Orlando, FL
06.2018 - 03.2020
- Handled customers’ concerns and complaints in a polite and friendly manner
- Followed the food safety regulations and standards
- Performed order processing – takes accurate food orders from guests in a fast and timely manner
- Participated actively with other crew members and managers to meet sales target during your shift
- Gave genuine attention to every guest, treating them with genuine friendliness and care
- Ensured fast and timely food service to guests, adhering to McDonald’s food safety guidelines
- Upheld company standards and compliance requirements for operations.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Assisted general manager with operations game plan and company initiatives implementation.
- Assisted in training new employees on shift operations.
- Collaborated with management to set performance goals and evaluate progress.
- Fostered a team-oriented environment to increase morale and productivity.
Education
High School Diploma -
Evans High School
Orlando, FL05.2018
Cosmetology
Florida Technical College
Skills
- Problem solving
- Flexibility
- Leadership
- Communication
- Organization
- Interpersonal skills
- Critical thinking
- Collaboration
- Customer service
- Decision-making
- Problem-solving
- Best practices implementation
- Attention to detail
- Conflict resolution
- Data entry
- Multitasking and organization
Certificationstrainings
- Safe Serve Certification, 06/22
- Professionalism
- Program Management
- Supplier Quality Management System
Certification
- National Restaurant Association (NRA) Training in Food Handling Practices: Completed comprehensive training on personal hygiene, cross-contamination prevention, time and temperature control, and cleaning and sanitation to ensure food safety and prevent foodborne illness
References
References available upon request.
Timeline
Security and Lost & Found Coordinator
Rosen Inn International
06.2022 - Current
Lead Cashier
Beauty Exchange
05.2021 - 06.2022
Food & Beverage
Walt Disney World
03.2021 - 05.2021
Shift Leader
McDonald’s
06.2018 - 03.2020
High School Diploma -
Evans High School
Cosmetology
Florida Technical College
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