Amanda Nibert
Lancaster,OH
Summary
With a proven track record at Sunnyland Farms, I excel in customer service excellence and problem-solving, adeptly handling customer complaints and enhancing service systems. My experience spans technical and support roles, significantly improving customer satisfaction. Skilled in Salesforce and effective communication, I consistently deliver quality assurance and efficient resolution, showcasing a commitment to excellence and operational improvement. Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices. . Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Sunnyland Farms
Lancaster, OH
09.2022 - Current
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Created detailed reports on customer feedback for management review.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Electrician
Grace Haven Ministries Sober Living
Sugar Grove, Ohio
05.2020 - 09.2023
- Maintained current electrician's license or identification card to meet governmental regulations.
- Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.
- Assessed, tested and operated variety of electrical components and systems.
Education
Bachelor of Science - Criminology
Post University
Waterbury, CT06-2028
Electrician - Electricity
Collins Career Technical Center
Chesapeake, OH02-2020
Skills
- Problem solving
- Customer service
- Data reporting
- Effective communication
- Email communication
- Salesforce
- Customer relationship management (CRM)
- Help desk support
- Complaint handling
- Decision-making
- Customer service excellence
- Time management
- Data entry
- Live chat support
- Quality assurance
Certification
- Certified Electrician and Certified in HVAC-R
- 10 hr OSHA CARD
- registered with N.C.C.E.R.
Languages
Spanish
Native/ Bilingual
English
Professional
Konvicted Landscapes LLC.
- Created My Own Business
- offers to give back to those in my similar sittuations
References
References available upon request.
Timeline
Customer Support Specialist
Sunnyland Farms
09.2022 - Current
Electrician
Grace Haven Ministries Sober Living
05.2020 - 09.2023
Bachelor of Science - Criminology
Post University
Electrician - Electricity
Collins Career Technical Center
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