Anibal Alfaro
Russellville,AL
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
5
5
years of professional experience
Work History
Stocking Associate
Walmart
08.2024 - Current
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- I also organize excess products, registering them in the inventory system with the appropriate labels. My work focuses on optimizing product flow and ensuring efficiency in stock management while always adhering to safety and organizational standards.
Customer Service Representative
Weekend Health
10.2023 - 07.2024
- As a Customer Service Representative in the Pharmacy Call Center at Weekend Health, I assisted patients in locating their prescribed medications at various pharmacies
- Managed the authorization process for medications, working closely with insurance companies to secure approvals for patients' prescriptions
Customer Service
Humana
11.2021 - 05.2023
- As a Customer Service Representative at Humana, I managed a diverse range of responsibilities across the Benefits, Claims, Pharmacy, and Duals departments, handling all four tiers of the company's services
Customer Service Representative
T-Mobile
07.2021 - 11.2021
- As a Collections Representative at T-Mobile in a temporary position, I was responsible for managing overdue accounts and assisting customers in resolving outstanding balances
Customer Service Representative
Citibank (Citi)
05.2020 - 07.2021
- As a Customer Service Representative for credit cards at Citi Bank, I provided support to clients by handling inquiries and resolving issues related to billing, transactions, and account management
Education
High School Diploma - Computing
peniel
Guatemala, Guatemala12.2017
Skills
- Customer service
- Bilingual
- Leadership
- Truck unloading
- Labeling accuracy
- Healthcare customer service
- Service billing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Stocking Associate
Walmart
08.2024 - Current
Customer Service Representative
Weekend Health
10.2023 - 07.2024
Customer Service
Humana
11.2021 - 05.2023
Customer Service Representative
T-Mobile
07.2021 - 11.2021
Customer Service Representative
Citibank (Citi)
05.2020 - 07.2021
High School Diploma - Computing
peniel