Anibal Ortiz
Carolina,PR
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Operations Professional
Self Employed Services
01.2001 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications
- Monitored system performance to identify potential issues
- Installed, configured and maintained computer systems and network connections
- Configured and tested new software and hardware
- Generated reports to track performance and analyze trends
- Helped streamline repair processes and update procedures for support action consistency
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Offered assistance in implementing and developing training programs
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Patched software and installed new versions to eliminate security problems and protect data
- Tested new software and hardware prior to deployment
- Maintained servers and systems to keep networks fully operational during peak periods
- Developed and implemented preventive maintenance procedures
- Responded to customer inquiries and provided technical assistance over phone and in person
- Diagnosed and troubleshot hardware, software and network issues
- Researched and identified solutions to technical problems
- Configured hardware, devices, and software to set up work stations for employees
- Created user accounts and assigned permissions
Education
Certifications - A+ Network +
COMPTIA
US06.2005
Skills
- Continuous Improvement
- 5S Principles
- Work Orders
- Network Monitoring
- Desktop support
- Application support
- Mac systems
- Staff education and training
- Technical documents comprehension
- Customer service expert
- Data recovery
- Software diagnosis
- Technical issues analysis
- MS Office
- Problem-Solving
- Planning and Coordination
- Critical Thinking
- Dependable and Responsible
- Maintenance and Repair
- Good Telephone Etiquette
- Active Listening
Certification
- [IT], COMPTIA - [2005]
- [IT] A+ Network+2005
Electricity basic and advance knowledgee, Electronic components knowledge, basic mechanical knowledg
As IT professional I had been involved in electricity power trouble shootting, also I had been involve in electronics and mechanical trouble shootings.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
IT Operations Professional
Self Employed Services
01.2001 - Current
Certifications - A+ Network +
COMPTIA