Summary
Work History
Overview
Education
Skills
Languages
Timeline
Generic

Anibal Pacheco

Pasco,WA

Summary

Dynamic professional with a proven track record at Mccurley Integrity Honda, excelling in customer relations and service management. Expertise in equipment repair and organic farming techniques, driving operational efficiency and enhancing team performance. Committed to continuous improvement, fostering a culture of excellence while resolving customer issues effectively.

Work History

Agricultural Field Worker

Roche Fresh Fruits
Eltopia, WA
03.2025 - Current

Oversaw mechanical operations for a diverse fleet of four-wheel vehicles. Managed service protocols for farm trucks and tractors to maintain operational efficiency. Coordinated with agricultural teams to optimize irrigation system functionality.

Service Advisor

Overturf Motor
Kennewick, WA
02.2024 - 11.2025

Facilitated creation of repair orders for automotive technicians to enhance workflow efficiency.

-performed to customer service

-communication with customer and technician

-answer phone calls

-resolve customer complaints

-perform maintenance repair on vehicles

-warranty repair/claims

-computer maintenance repair

-high skill computer tech

Service Manager

Mccurley Integrity Honda
Pasco, WA
07.2013 - 01.2023
  • Oversaw daily operations, ensuring high standards in customer service and team performance.
  • Developed training programs that enhanced staff skills and improved service delivery efficiency.
  • Implemented process improvements that streamlined workflow and reduced service turnaround time.
  • Managed inventory control systems to optimize parts availability and minimize delays in service.
  • Coordinated with sales teams to align service offerings with customer needs and market trends.
  • Led cross-functional meetings to address operational challenges and develop strategic solutions.
  • Analyzed customer feedback to identify service gaps and implement corrective actions for improvement.
  • Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

Overview

13
13
years of professional experience

Education

High School Diploma -

Chiawanna High School
Pasco, WA
06.2013

Skills

Crop rotation

Weed management

Organic farming

Grafting techniques

Customer relations

Flexible schedule

Air-rooting

Customer support

Type equipment use

Equipment Repair

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Agricultural Field Worker

Roche Fresh Fruits
03.2025 - Current

Service Advisor

Overturf Motor
02.2024 - 11.2025

Service Manager

Mccurley Integrity Honda
07.2013 - 01.2023

High School Diploma -

Chiawanna High School
Anibal Pacheco