Anibal Zacarias
Summary
Highly coachable professional expert in building customer relationships to maximize satisfaction, reduce churn, and increase renewal rates.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Odoo
04.2023 - Current
- Managing a $3.4M ARR portfolio while achieving an 85% CSAT (average of 78%).
- Negotiated contract terms and pricing with senior executives, leading to a 14% increase in recurring revenue.
- Boosted adoption by 25% and generated $490k in upsell revenue during 2024.
- Secured a 93% renewal rate and lowered churn by 12% through data-driven analysis.
- Deescalated tense situations through empathy and a customer centric approach.
Business Development Representative
Valid8
01.2022 - 03.2023
- Led the rollout of our CRM, improving lead tracking and sales forecasting.
- Outperformed the outsourced BDR services the company had partnered with prior to my hiring by 60%.
- Booked a top 20 Accounting firm, paving the way for Q3 2022’s largest deal.
- Executed the first lead generation campaigns, resulting in a 75% increase in qualified leads.
- Helped onboard four new BDRs and continued to mentor during their ramp.
Account Manager
Bank of America
03.2020 - 12.2021
- Passed all five corporate audits I encountered through great attention to detail.
- Identified cross-selling opportunities, leading to 1.5M in new revenue with Home Loans, and 800k with Merrill Lynch in Q3 2021.
- Achieved 97% customer satisfaction by addressing client issues with empathy.
- Used telephone etiquette to build client relationships and increase loyalty.
Education
Bachelor of Science - Business Administration
California Polytechnic State University
San Luis Obispo, CASkills
- Microsoft Office & G-Suite
- CRM software
Timeline
Customer Success Manager
Odoo
04.2023 - Current
Business Development Representative
Valid8
01.2022 - 03.2023
Account Manager
Bank of America
03.2020 - 12.2021
Bachelor of Science - Business Administration
California Polytechnic State University