Anica Lofton
Springfield,MO
Summary
Hardworking employee with proven relationship-building and time management skills. Successful at dealing with people accurately and impeccably. Strives to meet customer needs, and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server/Bartender
University Plaza Hotel
Springfield, MO
01.2020 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Delivered food & drink orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Office Assistant
Advanced Lawn /Springfield Irrigation
Springfield, MO
04.2023 - 07.2023
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork.
- Answered incoming calls in a professional manner,directed callers to the appropriate personnel, and took messages.
- Operated photocopiers, scanners,and personal computers.
- Delivered messages and ran errands.
- Maintained and updated filing, inventory and database systems manually.
Phone Operator
Professional Answering Service
Springfield , MO
- Provided customer service support for customers with questions or technical issues.
- Answered incoming calls and directed them to the appropriate department or individual.
- Maintained a professional demeanor while handling customer calls.
- Assisted in troubleshooting phone system issues.
- Updated customer accounts with new information from callers.
- Greeted callers and identified their needs quickly and accurately.
- Provided accurate information regarding company services, procedures, and policies.
- Performed data entry of customer contact information into computer database systems.
- Utilized various software programs to complete job tasks efficiently.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct calls properly.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Called clients to leave voicemail reminders of appointment date and time.
- Handled incoming and outgoing calls according to standard operating procedures.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Transcribed message details to promptly relay to appropriate recipients.
- Completed connections between callers, departments and professionals.
- Handled typing and data entry duties to correct and update electronic telephone directories.
Education
Some College (No Degree) - Business Technology
Ozarks Technical Community College
Springfield, MOSkills
- Patron Satisfaction
- Positive And Friendly Attitude
- Willing To Learn
- Professional
- Looking for a business or company to grow and excel
References
References available upon request.
Timeline
Office Assistant
Advanced Lawn /Springfield Irrigation
04.2023 - 07.2023
Server/Bartender
University Plaza Hotel
01.2020 - Current
Phone Operator
Professional Answering Service
Some College (No Degree) - Business Technology
Ozarks Technical Community College
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