Anicea Apodaca
Tampa,FL
Summary
Dedicated professional with a proven track record at Aloft Hotel, excelling in customer service and attention to detail. Mastered time management and problem-solving, enhancing guest satisfaction and operational efficiency. Skilled in data entry and maintaining high cleanliness standards, significantly contributing to a welcoming environment for all guests.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Magonila Hotel
03.2022 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Housekeeper
Aloft Hotel
02.2021 - 02.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
High School Diploma -
East High School
Denver, COSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
Timeline
Front Desk Receptionist
Magonila Hotel
03.2022 - 10.2024
Housekeeper
Aloft Hotel
02.2021 - 02.2022
High School Diploma -
East High School