Dedicated team member with excellent communication skills and a pleasant demeanor. When counting cash to balance the cash drawer, be meticulous and quick. Good listening skills combined with a detail-oriented and attentive nature. Quick delivery of hot food and [Action] are service-oriented. Problem-solver with experience in customer service. Dedicated to leading and promoting high-quality customer service and engagement initiatives. Authorized to work in the US for any employer
Hi, I’m
Anicia Fernandez
Alexander City,AL
Summary
Overview
19
years of professional experience
1
Certification
Work History
Verizon
Remote Customer Representative
04.2011 - 06.2025
Job overview
- Listened to the questions and concerns of customers in order to provide answers or responses.
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
- Provided excellent customer service by quickly resolving issues and responding to inquiries.
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Embraced the spotlight on customer service by cultivating a courteous and welcoming environment for visitors.
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
- Entered customer interaction details into computer to track requests, document problems, and record solutions offered.
SCA-Auburn
Quality Control Inspector/Machine Operator
01.2017 - 11.2024
Job overview
- Check parts to make no defects on them.
Arbor Springs Health and Rehab
Caregiver
11.2019 - 01.2022
Job overview
- 1. Help residents with bath
- 2. Help with getting in and out of bed
- 3. Cleaning there rooms if need
- 4. Feeding them
- 5. Changing them
McDonald's
Cashier
02.2013 - 12.2021
Job overview
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
SEJIN AMERICA
Quality Control Inspector
02.2016 - 09.2020
Job overview
- Check parts for defects.
Waffle House
Server
01.2006 - 07.2020
Job overview
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
Microtel Inn & Suites by Wyndham Opelika
Housekeeper
05.2015 - 08.2018
Job overview
- Removed bed sheets and towels from rooms and pre-treater prior to washing to restore all linens to pristine condition.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Removed waste paper and other trash from premises to designated area.
- Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms.
- Cleaned and stocked rooms per day by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
Education
LoachapokaAL
High school diploma or GED
08.2010
University Overview
Rassumen UniverstyMinnesota City, MN
Associate of Science from Criminal Justice
04-2027
University Overview
Skills
- Lead Tracking
- Home Care
- Medicare
- Technical sales
- B2B sales
- Sales lead qualification
- Computer hardware
- Accounts payable
- Team management
- Contracts
- Inside sales
- Workday
- Active listening and feedback
- Caregiving
- Resident's rights
- Patience
- Filing
- Initial Contact (sales skills)
- Shift management
- Active listening
- Lighting design
- Email outreach prospecting
- Food safety management
- HIPAA compliance management
- Inbound selling
- Technical Proficiency
- Financial concepts
- Client interaction via phone calls
- Travel scheduling
- Hoyer lift
- HubSpot
- Search engines
- Interpersonal communication
- Achieving sales targets
- Dementia care
- Account reconciliation
- Donor relationship building
- Grammar Experience
- Technical support
- Outbound calling
- Attention to detail
- Leadership
- Employee orientation
- Travel planning
- Culinary experience
- Fire alarm
- Database management
- PCI
- ISO 9001
- Microsoft Excel
- Public speaking
- Medical office experience
- Accounts receivable
- Sales pipeline
- Process optimization
- Outbound sales
- Payroll
- Antivirus software
- Productivity software
- Mobile devices
- Direct sales
- Analytics
- Google Docs
- Conducting sales calls
- Sales experience within healthcare
- Proxy servers
- Packaging
- MacOS
- Data management
- Patient service
- Animal restraint
- Research
- Quality assurance
- Root cause analysis
- Firmware
- Live chat
- Appointment scheduling
- Account management
- Grocery store
- Mondaycom
- Record keeping
- Empathy
- Remote work experience
- Google Sheets
- CRM software
- EMR systems
- Revenue cycle management
- Prospecting
- SolidWorks
- TikTok
- Meta Ads
- Copywriting
- Acting
- Data interpretation
- Data collection
- Human resources
- Coordinate measuring machine
- Order fulfillment
- Zendesk
- Business development
- Laundry
- Microsoft Powerpoint
- Assembly
- Customer service
- B2B
- Oracle
- SaaS
- Guest services
- Medical scheduling
- Social media management
- EHR systems
- WordPress
- Equipment troubleshooting
- Conflict management
- Maintenance
- E-commerce
- Warm calling
- OpenTable
- Customer retention
- Lead generation
- Maintaining patient confidentiality
- Call center agent experience
- Closing sales
- Data entry
- Management
- Remote Utilities
- Assisted living
- Time management
- Teamwork
- Clear language communication
- Cerner
- Professionalism
- Databases
- Patient interaction
- Interpersonal skills
- Insurance sales
- Climbing
- Pricing
- Digital marketing
- LAN
- Telemarketing
- Hand tools
- Crystal Reports
- Mechanical knowledge
- Cold calling
- Phone etiquette
- Microsoft Word
- Assistant manager experience
- Developmental disabilities experience
- Computer operation
- Stocking
- Photography
- Memory care
- Math
- Fundraising
- Presentation skills
- Journalism
- Front desk
- Medical collection
- Vital signs
- Google Workspace
- Ethernet
- IOS
- English
- Cashiering
Certification
- Caregiver Certification
- Food Handler Certification
- Driver's License
- CNA
- Infection Control Certification
- CPR Certification
Additional Information
Additional Information
Authorized to work in the US for any employerTimeline
Caregiver
Arbor Springs Health and Rehab
11.2019 - 01.2022
Quality Control Inspector/Machine Operator
SCA-Auburn
01.2017 - 11.2024
Quality Control Inspector
SEJIN AMERICA
02.2016 - 09.2020
Housekeeper
Microtel Inn & Suites by Wyndham Opelika
05.2015 - 08.2018
Cashier
McDonald's
02.2013 - 12.2021
Remote Customer Representative
Verizon
04.2011 - 06.2025
Server
Waffle House
01.2006 - 07.2020
Loachapoka
High school diploma or GED
Rassumen Universty
Associate of Science from Criminal Justice