Anicia Hatzky
Grand Prairie,TX
Summary
Adept at enhancing team efficiency and productivity, I leveraged my complex problem-solving and staff management skills at Remington Hotels to streamline operations and elevate customer satisfaction. My strategic planning abilities and knack for process improvement significantly boosted departmental performance, showcasing my commitment to excellence and leadership prowess.
Overview
11
11
years of professional experience
Work History
Supervisor
Remington Hotels
10.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Administrative Clerk
Hawaii Concrete Construction
02.2018 - 07.2021
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Front Desk Receptionist
Wahiawa Family Dental
05.2013 - 12.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
Waipahu High School
Waipahu, HISkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Staff Discipline
- Processes and procedures
- Process Improvement
- Schedule development
Timeline
Supervisor
Remington Hotels
10.2021 - Current
Administrative Clerk
Hawaii Concrete Construction
02.2018 - 07.2021
Front Desk Receptionist
Wahiawa Family Dental
05.2013 - 12.2014
Waipahu High School