Anicia Rodriguez
Denver,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Stoic & Genuine
05.2023 - Current
- Wine and cocktail knowledge
- Contribute to daily, holiday, and theme drink menus
- Providing attentive service to diners
- Providing high pace customer service
- Prepared a wide selection of mixed drinks and beverages for bar customers and restaurant guests
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided guests with a memorable experience by advising diners on food menu items and drink specials.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Lab Tech/Phlebotomist
SCL Health
08.2022 - 06.2023
- File patient requisition report
- Maintain required lab records and logs
- Identify patient using two patient identifiers
- Research and resolve questionable lab orders
- Provide clinical care to patients
- Perform phlebotomy (venipuncture, fingerstick, heelstick) according to established procedures
- Collect and receive specimens into the laboratory utilizing computer protocols including processing, preparation, centrifugation, aliquot and routing of specimens
- Document and communicate information thoroughly and accurately.
- Maintained documentation on tests performed in lab.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Participated in lab meetings and project presentations.
Server/Bartender
Table 32
03.2021 - 05.2022
- Provided excellent customer service in a restaurant seating 120
- Multitasked in a fast-paced environment
- Interacted with customers to provide an enhanced dining experience
- Provided good communication with all staff as well as with customers
- Created traditional and crafty drinks.
Phlebotomist
Sanford Medical Center
03.2020 - 03.2021
- Provided front-line clinical care to patients of all ages
- Labeled, delivered, and processed patient specimens into lab handling per procedure of specimen
- Created requisitions and handled the processing of shipping specimens, including centrifuging
- Ensured up-to-date use of items in the lab per policy and procedure
- Performed clerical tasks including filing, requisitions, typing, and organization.
Education
Cognitive Psychology
Western Iowa Tech Community College
Sioux City, IA12.2024
High School Diploma -
East High School
Sioux City, IA01.2015
Skills
- Laboratory Experience
- Vital Signs
- Medical Records
- Product Knowledge
- Data Collection
- Critical Thinking
- Data Entry
- Bartending
- Serving Experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server/Bartender
Stoic & Genuine
05.2023 - Current
Lab Tech/Phlebotomist
SCL Health
08.2022 - 06.2023
Server/Bartender
Table 32
03.2021 - 05.2022
Phlebotomist
Sanford Medical Center
03.2020 - 03.2021
Cognitive Psychology
Western Iowa Tech Community College
High School Diploma -
East High School