Aniyah Burks
Summary
I have developed strong customer service and time management skills in fast-paced environment. As well as, demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. I am currently looking to transition into new field where these transferrable skills can be effectively utilized.
I am often called friendly and a reliable individual. I have a knack for ensuring smooth operations during night shift, utilizing strong organizational skills and keen eye for detail, with ability to manage and reconcile financial records while handling guest inquiries seamlessly. I am committed to maintaining accuracy and enhancing guest satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hilton Hampton Inn
08.2023 - Current
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Assisted guests with inquiries, providing information on amenities and local attractions.
- Coordinated room assignments and special requests to meet guest preferences.
- Maintained accurate records of reservations and cancellations using property management system.
- Worked proficiently using the hotel's system such as PEP.
- Performed above expected duties by helping with issues that went past the front desk.
- Extended a helping hand with spare tasks such as generating the Sysco orders.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Resolved guest complaints promptly, ensuring a positive experience during their stay.
Barista
Kona Grill And Tea
10.2022 - 02.2023
- Managed customer orders efficiently, ensuring accuracy in a fast-paced environment.
- Implemented inventory management practices to maintain stock levels of coffee and supplies.
- Collaborated with team members to meet daily sales targets and improve workflow efficiency.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Developed seasonal beverage specials, contributing to menu innovation and customer engagement.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Associates - Business Administration
Barstow Community College
Barstow, CA06-2027
High School Diploma -
Riverside Preparatory Academy
Oro Grande, CA05-2023
Skills
- Guest relations
- POS systems
- Hospitality services
- Problem-solving skills
- Marketing
- Multitasking and organization
Timeline
Front Desk Agent
Hilton Hampton Inn
08.2023 - Current
Barista
Kona Grill And Tea
10.2022 - 02.2023
Associates - Business Administration
Barstow Community College
High School Diploma -
Riverside Preparatory Academy
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