A. NICOLE BURNS
Lexington,SC
Summary
Detail-oriented team player with strong interpersonal skills and vast knowledge of school nutrition. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing excellent time management, problem-solving, and leadership skills.
Overview
29
29
years of professional experience
Work History
FOOD SERVICE ACCOUNTING SPECIALIST
RICHLAND SCHOOL DISTRICT TWO
07.2012 - Current
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Managed all financial entries for department, quarterly taxes, and claim reimbursements for 32 locations
- Established streamline bank reconciliation process
- Prepares and submits needed federal applications for all food programs
- Process all meal applications, both manual and online, as well as upload direct certified students monthly
- Included in all daily operation decisions for food service department which includes 32 sites
- Prepares department requisitions and manage open purchase orders
- Maintains POS software.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
TELLER LEADER/MANAGER
FIRST CITIZENS BANK
06.2007 - 07.2012
- Oversaw teller operations for branch
- Managed and motivated employees to be productive and engaged in work
- Processed customer transactions
- Resolved transaction/cash discrepancies
- Performed cash audits and performance evaluations on tellers
- Managed bank vault at main office, including receiving and sending cash to Federal Reserve for Columbia area
- Trained all new tellers and teller leaders in Columbia, SC and surrounding areas.
CUSTOMER SERVICE MANAGER
PUBLIX SUPERMARKETS, INC
05.1994 - 06.2006
- Provided premier customer service
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Performed centralized orientation
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Managed approximately 75 front end associates (cashiers and baggers)
- Prepared weekly schedules for front end, ensuring that business peak times were covered sufficiently
- Oversaw all operations of cash room, including holding cashiers responsible for till overages/shortages
- Interviewed and hired associates for open store positions
- Understood and maintained profit and loss report for location.
Skills
- Critical Thinking
- Communication (verbal and written)
- Google Platform
- Microsoft Office
- 10 Key Calculator
- SC Automatic Payment System (SCAPS)
- Alio
- NutriKids
- Rycor
- Titan
- Billing and Payment Processing
Timeline
FOOD SERVICE ACCOUNTING SPECIALIST
RICHLAND SCHOOL DISTRICT TWO
07.2012 - Current
TELLER LEADER/MANAGER
FIRST CITIZENS BANK
06.2007 - 07.2012
CUSTOMER SERVICE MANAGER
PUBLIX SUPERMARKETS, INC
05.1994 - 06.2006
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