Dynamic customer service professional with a proven track record at Marriott Hotel, adept at resolving conflicts and enhancing guest satisfaction. Skilled in problem-solving and maintaining a positive attitude under pressure, I effectively collaborated with teams to implement best practices, resulting in increased loyalty and repeat business.
Hi, I’m
Aniela E Peralta
Richmond Hill,NY
Summary
Overview
7
years of professional experience
Work History
Marriot Hotel
Agent at Your Service (A&S)
04.2023 - 09.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Marriott International, Inc.
Housekeeper
07.2022 - 04.2023
Job overview
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Marriott International, Inc.
Housekeeper
04.2017 - 01.2019
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Politecnico Viscente Aquilino SantosSan Francisco De Macoris, Dominican Republic
from Informatics
01-2008
University Overview
- cum laude graduate
Skills
- Problem-solving skills
- Positive attitude
- Relationship building
- Clear communication
- Documenting information
- Flexible schedule
- Conflict resolution
- Customer service and care
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Agent at Your Service (A&S)
Marriot Hotel
04.2023 - 09.2024
Housekeeper
Marriott International, Inc.
07.2022 - 04.2023
Housekeeper
Marriott International, Inc.
04.2017 - 01.2019
Politecnico Viscente Aquilino Santos
from Informatics
Similar Profiles
Daniel EnciniasDaniel Encinias
Marriott Front Desk Agent at Marriot HotelMarriott Front Desk Agent at Marriot Hotel
CHERISE SIERRACHERISE SIERRA
Head Hostess at Marriot HotelHead Hostess at Marriot Hotel
Kapil PantaKapil Panta
Kitchen Steward at Marriot HotelKitchen Steward at Marriot Hotel
Samirah MurphySamirah Murphy
Housekeeping and Laundry Attendant at Marriot HotelHousekeeping and Laundry Attendant at Marriot Hotel
Brandon CristobalBrandon Cristobal
Dental Assistant at Magic Squad DentalDental Assistant at Magic Squad Dental