Dynamic customer service professional with a proven track record at Marriott Hotel, adept at resolving conflicts and enhancing guest satisfaction. Skilled in problem-solving and maintaining a positive attitude under pressure, I effectively collaborated with teams to implement best practices, resulting in increased loyalty and repeat business.
Hi, I’m
Aniela E Peralta
Richmond Hill,NY
Summary
Overview
7
years of professional experience
Work History
Marriot Hotel
Agent at Your Service (A&S)
2023.04 - 2024.09 (1 education.year_Label & 5 education.months_Label)
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Marriott International, Inc.
Housekeeper
2022.07 - 2023.04 (9 education.months_Label)
Job overview
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Marriott International, Inc.
Housekeeper
2017.04 - 2019.01 (1 education.year_Label & 9 education.months_Label)
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Politecnico Viscente Aquilino SantosSan Francisco De Macoris, Dominican Republic
from Informatics
2008-01
University Overview
- cum laude graduate
Skills
- Problem-solving skills
- Positive attitude
- Relationship building
- Clear communication
- Documenting information
- Flexible schedule
- Conflict resolution
- Customer service and care
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Agent at Your Service (A&S)
Marriot Hotel
2023.04 - 2024.09 (1 education.year_Label & 5 education.months_Label)
Housekeeper
Marriott International, Inc.
2022.07 - 2023.04 (9 education.months_Label)
Housekeeper
Marriott International, Inc.
2017.04 - 2019.01 (1 education.year_Label & 9 education.months_Label)
Politecnico Viscente Aquilino Santos
from Informatics