Anielka Galan Rojas
31 Cottonwood Dr, Williston,VT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organizations goals.
Overview
14
14
years of professional experience
Work History
Manager
The Beach House Nicaragua
10.2022 - 12.2023
- Managed all aspects of daily operations in the Restaurant and the Hotel, including managing budgets, inventory control, and vendor relations.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed multiple social media platforms.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reduced operational costs
Volunteer Program Manager
Hola Ola Hostel
02.2020 - 10.2022
- Recruited diverse volunteers around the world, to ensure a well-rounded team with varied skill sets for maximum impact.
- Managed volunteer events, ensuring smooth logistics and positive experiences for all participants.
- Established strong relationships with community partners to enhance collaboration and expand program reach.
Substitute Teacher
Stella Maris School
01.2019 - 12.2021
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
Customer Service Executive
Hola Ola Hostel
08.2018 - 01.2020
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Finance Administrative Manager
Comunidad Connect
03.2010 - 08.2017
- Financial reporting accuracy by streamlining data collection and analysis processes.
- Optimized budget allocation by implementing comprehensive forecasting models and tracking expenses.
- Reduced operational costs through diligent vendor negotiation and assessment of service contracts.
- Developing and implementing standardized operating procedures for finance administration tasks.
Education
MBA - Master in Business Administration
IberoAmerican University of Science And Technology
Nicaragua - Managua11.2018
Postgraduate in Finance -
IberoAmerican University of Science And Technology
Nicaragua01.2014
Degree in Economics -
IberoAmerican University of Science And Technology
12.2008
English Courses -
Ave Maria College
12.2008
Academic Exchange -
UFG - The Salvador
09.2007
Skills
- Teamwork
- Customer Service
- Staff Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager
The Beach House Nicaragua
10.2022 - 12.2023
Volunteer Program Manager
Hola Ola Hostel
02.2020 - 10.2022
Substitute Teacher
Stella Maris School
01.2019 - 12.2021
Customer Service Executive
Hola Ola Hostel
08.2018 - 01.2020
Finance Administrative Manager
Comunidad Connect
03.2010 - 08.2017
MBA - Master in Business Administration
IberoAmerican University of Science And Technology
Postgraduate in Finance -
IberoAmerican University of Science And Technology
Degree in Economics -
IberoAmerican University of Science And Technology
English Courses -
Ave Maria College
Academic Exchange -
UFG - The Salvador