Anielka Galan Rojas
31 Cottonwood Dr, Williston,VT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organizations goals.
Overview
14
14
years of professional experience
Work History
Manager
The Beach House Nicaragua
Nicaragua, San Juan Del Sur
10.2022 - 12.2023
- Managed all aspects of daily operations in the Restaurant and the Hotel, including managing budgets, inventory control, and vendor relations.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed multiple social media platforms.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reduced operational costs
Volunteer Program Manager
Hola Ola Hostel
Nicaragua, San Juan Del Sur
02.2020 - 10.2022
- Recruited diverse volunteers around the world, to ensure a well-rounded team with varied skill sets for maximum impact.
- Managed volunteer events, ensuring smooth logistics and positive experiences for all participants.
- Established strong relationships with community partners to enhance collaboration and expand program reach.
Substitute Teacher
Stella Maris School
Nicaragua, San Juan Del Sur
01.2019 - 12.2021
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
Customer Service Executive
Hola Ola Hostel
Nicaragua, San Juan Del Sur
08.2018 - 01.2020
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Finance Administrative Manager
Comunidad Connect
Nicaragua, San Juan Del Sur / Jinotega
03.2010 - 08.2017
- Financial reporting accuracy by streamlining data collection and analysis processes.
- Optimized budget allocation by implementing comprehensive forecasting models and tracking expenses.
- Reduced operational costs through diligent vendor negotiation and assessment of service contracts.
- Developing and implementing standardized operating procedures for finance administration tasks.
Education
MBA - Master in Business Administration
IberoAmerican University of Science And Technology
Nicaragua - Managua11.2018
Postgraduate in Finance -
IberoAmerican University of Science And Technology
Nicaragua01.2014
Degree in Economics -
IberoAmerican University of Science And Technology
12.2008
English Courses -
Ave Maria College
12.2008
Academic Exchange -
UFG - The Salvador
09.2007
Skills
- Teamwork
- Customer Service
- Staff Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager
The Beach House Nicaragua
10.2022 - 12.2023
Volunteer Program Manager
Hola Ola Hostel
02.2020 - 10.2022
Substitute Teacher
Stella Maris School
01.2019 - 12.2021
Customer Service Executive
Hola Ola Hostel
08.2018 - 01.2020
Finance Administrative Manager
Comunidad Connect
03.2010 - 08.2017
MBA - Master in Business Administration
IberoAmerican University of Science And Technology
Postgraduate in Finance -
IberoAmerican University of Science And Technology
Degree in Economics -
IberoAmerican University of Science And Technology
English Courses -
Ave Maria College
Academic Exchange -
UFG - The Salvador