Anielka Martinez
Summary
Dynamic Academy Manager at Bank of America with a proven track record in training delivery and strategic planning. Expert in fostering team collaboration and enhancing professional development, I successfully motivated high-performance teams to exceed service goals while implementing effective problem-solving strategies. Strong communicator dedicated to building lasting client relationships.
Overview
15
15
years of professional experience
Work History
Academy Manager
Bank of America
04.2020 - Current
- Developed partnerships with Market Leaders and various Regions to build awareness, increase support and share resources.
- Planned and implemented in role development programs to enhance knowledge and skills.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Financial Center Manager
Bank of America
02.2017 - 04.2020
- Built and lead high-performance team focused on achieving sales and service goals.
- Implemented policies to improve efficiency and team performance.
- Tracked metrics such as client care and PRT to stay up to date on the overall operations of FC.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
Financial Center Operations Manager
Bank of America
08.2014 - 02.2017
- Built and lead high-performance team focused on achieving sales and service goals.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Teller Operations Specialist
Bank of America
01.2012 - 08.2014
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
Senior Teller
Bank of America
12.2009 - 01.2012
- Coached and trained of new bank tellers.
- Introduced customers to other bank team members to help meet financial needs.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Mentored newly hired team members on appropriate responses to patron questions.
Education
Associate of Science - Health Care
College of Southern Nevada
Las Vegas, NVSkills
- Analytical problem-solving
- Strategic planning
- Effective team engagement
- Effective communication
- Online education management
- Adaptability to change
- Effective organizational skills
- Strong organizational skills
- Reliable commitment to tasks
- Effective training delivery
- Policy enforcement
- Candidate sourcing
Accomplishments
- 2021 Valiant recipient
- 2019 Pinnacle recipient
- 2017 Delivering One Company Award winner
Timeline
Academy Manager
Bank of America
04.2020 - Current
Financial Center Manager
Bank of America
02.2017 - 04.2020
Financial Center Operations Manager
Bank of America
08.2014 - 02.2017
Teller Operations Specialist
Bank of America
01.2012 - 08.2014
Senior Teller
Bank of America
12.2009 - 01.2012
Associate of Science - Health Care
College of Southern Nevada
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