Anielka Oliveros
Tallahassee,FL
Summary
Professional IT Engineer with 9 years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Freelance
Freelance
11.2022 - Current
- Working with the community and personal projects, creating and designing web pages, business cards, logos, and more
- Designs with Apache, WordPress, Hostinger, Godaddy, and DNS Pointers
- Repairing Computers, changing CPU, Cleaning components and upgrading RAM.
IT Infrastructure Coordinator
Humana S.A
01.2019 - 08.2022
- Analyze, plan, and coordinate development and implementation of local and national software and hardware projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Ensure constant communication with all service providers and all levels, with more than 25 service providers.
- Working with Service Desk ITIL v4 with more than 800 cases with 97% of tickets done satisfactorily per month, partnering with Proactivanet, Microsoft Dynamic 365, Freshworks, and Zendesk.
- Managing Active Directory On-premise and Cloud integrating SSO with Azure, and other IaaS software.
- Managing Endpoints with SCCM and Microsoft Intune in more than 600 endpoints.
- Manage Backup processes with more than 25 Servers (Acronis Backup, Azure Backup, Veeam Backup, Proxmox Backup, RMAN Oracle backup)
- Monitoring Oracle Database, Postgres, and SQL Server with more than 3 projects complete.
- Monitoring Infrastructure and services with ITOM, APM (PRTG, OPManager, Azure, DataDog, Grafana).
- Manage Virtualization environments with KVM (Proxmox VE Open-Source), VMware, and HyperV working with IBM and Lenovo Servers.
- Implementing High Availability and Clustering with Proxmox, designing and implementing plans for disaster recovery.
- Experience with Agile Methodology (Kanban, Scrum, Jira, Trello, Asana).
- Budget management for IT department.
- Supervising ateam of 8 Technicians and Engineers in Level 1, Level 2, and Level 3 of Support.
Pre-Sales IT
Intelho
09.2016 - 11.2018
- Multi-channel software and hardware pre-sales and post-sales
- Implement customer and company requirements for quality, performance, and legal requirements.
- Increased sales by 10%.
- Manage Customer Experience post-sales.
- Provide technical support to Sales.
- Ensure exceptional quality standards, training, and performance for customers.
- Proven ability to learn quickly and adapt to new situations
IT Network Manager
Thermal Power
03.2015 - 02.2016
- Design, organization, restructuring, and control of network resources.
- Identified departmental needs and made suggestions regarding technical direction
- System Administration (VMware, Proxmox, Linux, Windows Server, Isa Server 2006)
- Manage intrusion detection platform (Kaspersky Endpoint Server)
- Designed and maintenance of ISMS plan policies.
- Secured and connected private networks at multiple sites across interstate corporate WAN
- Directed acquisition, installation, and testing of network hardware
- Oversaw distribution of patches and new software releases to support network security and integrity
- Managed Network Operating Center (NOC) technical infrastructure and server performance
Information Security Analyst
CuCert • Matanzas
01.2014 - 03.2015
- Managed computer systems and network security audit
- Preventive and corrective analysis for computer security
- Formerly part of a Computer Incident Response Team with 98% of incidents resolved in time.
- Performed penetration, hacking, and anti-hacking
- Design, implementation, support, monitoring, training, and management of ISMS Plans for clients.
Education
Bachelor of Science - Computer Networking And Telecommunications
Technological University of Havana Jos Antonio Echeverria
Havana, Cuba07.2013
Skills
- Communication
- Leadership
- Customer Service
- Problem-Solving
- Teamwork
- Computer repair
- Coaching and Mentoring
- Critical thinker
- Highly organized
- Recruiting and Hiring
- Analyzing Information
- Inspecting and Testing
- Evaluating
- Managing Information
- Using Specialized Instrumentation and Equipment
- Installing and Setting-Up Technical Infrastructure
Certification
Microsoft Certified: Azure
Scrum Foundation Professional Certificate
https://www.linkedin.com/in/anielka-oliveros-343b82252/
You can find more info in my LinkedIn profile.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Freelance
Freelance
11.2022 - Current
IT Infrastructure Coordinator
Humana S.A
01.2019 - 08.2022
Pre-Sales IT
Intelho
09.2016 - 11.2018
IT Network Manager
Thermal Power
03.2015 - 02.2016
Information Security Analyst
CuCert • Matanzas
01.2014 - 03.2015
Bachelor of Science - Computer Networking And Telecommunications
Technological University of Havana Jos Antonio Echeverria