Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aniely Flaquer

New Rochelle,NY

Summary

To secure a professional position within your esteemed company that allows me to utilize my skills and experiences effectively, fostering my professional growth while contributing meaningfully to the team’s success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Manager

Restaurante Pollosabroso
03.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Business Operations Manager’s Assistant

Eden Gallery
09.2023
  • Responsible for maintaining calendars, preparing presentations, writing reports, updating company records, solving customer issues, and completing other tasks as assigned by managers.
  • Overseeing accounting, bank processes and money handling, monitoring the financial data and recommending solutions to improve profitability.
  • Expense management
  • Making sure that all operations run smoothly and align with quality standards
  • Managing Digital Deliveries and Service schedules

Rental Agent

Tower TLC leasing & Rental
12.2022 - 07.2023
  • Responsible for help customers who need to rent a vehicle.
  • Greeting customers as they arrive.
  • Explaining the rental and paperwork process.
  • Upselling insurance and mileage packages.
  • Answering customers questions and concerns.
  • Assisting customers who have an issue or emergency with their rental vehicle.
  • Updating the rental car inventory.
  • Streamlined the rental application process for efficiency, reducing processing time and improving client experience.
  • Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
  • Placed sales calls and handled sales for incoming customer calls.

BDC

Tower TLC leasing & Rental
08.2022
  • Responsible for bringing and convincing customer into renting or purchase a vehicle.
  • As customer service, assign customers with payments, account issues, guide them to the right location.
  • Make Sure customers have all the paper needed, before the purchase.

Sales Rep

Twins Cellular
10.2018 - 05.2022
  • Responsible for selling products to customers
  • Assisted customers with all telephone needs
  • Took payments, cash credit and debit

Sales Rep

Makina Cellular
06.2018 - 09.2018
  • Responsible for selling products to customers
  • Assisted customers with all telephone needs
  • Took payments, cash credit and debit

Education

High School Diploma -

Colegio Fernando Gaston
01-2017

customer service certificate -

Infotep
01.2018

High School Diploma -

ASA College, Manhattan, NY
Manhattan, NY
10-2023

Skills

  • Punctuality
  • Data Analysis
  • Networking
  • Delegation
  • Negotiation
  • Leadership
  • Adaptability
  • Technical Proficiency
  • Customer service Excellence
  • Crisis Management
  • Excellent customer service, handle emergency situations calmly and professionally, punctual, responsible, team player, dedicated, determined and eager to be a true leader, multi-task and fast learner, able to delegate responsibilities to employees to meet company expectations Bilingual (English and Spanish)

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Elementary

Timeline

Manager

Restaurante Pollosabroso
03.2024 - Current

Business Operations Manager’s Assistant

Eden Gallery
09.2023

Rental Agent

Tower TLC leasing & Rental
12.2022 - 07.2023

BDC

Tower TLC leasing & Rental
08.2022

Sales Rep

Twins Cellular
10.2018 - 05.2022

Sales Rep

Makina Cellular
06.2018 - 09.2018

High School Diploma -

Colegio Fernando Gaston

customer service certificate -

Infotep

High School Diploma -

ASA College, Manhattan, NY

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