Aniesa Stanley
Customer Service
Hammond,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
Conduent
10.2023 - 04.2024
- Increased efficiency and team productivity by promoting operational best practices.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Managed over 40 calls per day
- Managed a customer service score of 90% monthly
Cashier
Meijer
11.2022 - 06.2023
- Performed cash, card and check transactions to complete customer purchases.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Stocked, tagged and displayed merchandise as required.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with floor team and managers to meet wide range of customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
McDonald’s
12.2020 - 06.2021
- Cleaned and sanitized work areas, utensils and equipment.
- Prepared food items according to recipe to drive quality and consistency.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Monitored food temperatures to meet quality and safety standards.
- Contributed to overall team success by proactively seeking opportunities for improvement and offering assistance to colleagues when needed.
- Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
- Increased operational efficiency by maintaining all necessary equipment and promptly reporting any issues or malfunctions.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of kitchen and service areas functioned smoothly.
- Handled portion control activities according to specified instructions provided by chef.
- Kept kitchen up to code for health and safety inspections.
- Followed company recipes and production standards to satisfy customers.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Prepared meals with special accommodations for those with allergies.
Utility Clerk
Strack and Van Til
06.2020 - 12.2020
- Responded promptly to requests for carryout assistance, providing exceptional service for elderly or disabled customers.
- Developed strong product knowledge across multiple departments to better assist customers with their purchasing decisions.
- Supported team members and management by going above and beyond to meet goals.
- Placed items into bags, boxes or other containers.
- Proactively addressed potential safety hazards within the store, reporting issues to management promptly for resolution.
- Supported cashier duties, expediting transactions and minimizing wait times for customers.
- Maintained orderly cart areas outside the store, ensuring availability of carts for incoming shoppers at all times.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Returned unwanted merchandise and retrieved specially requested products.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Communicated with cashiers and customers to learn about bagging needs.
Education
Police Science
Indiana State University
TERRE HAUTE, IN 05.2021 - 05.2025
High School Diploma -
Hammond High School
HAMMOND, IN 08.2017 - 05.2021
Skills
Critical thinking
Timeline
Customer Service Representative
Conduent
10.2023 - 04.2024
Cashier
Meijer
11.2022 - 06.2023
Police Science
Indiana State University
05.2021 - 05.2025
Crew Member
McDonald’s
12.2020 - 06.2021
Utility Clerk
Strack and Van Til
06.2020 - 12.2020
High School Diploma -
Hammond High School
08.2017 - 05.2021