ANIESHA ANDREWS
Attleboro
Summary
Detail-oriented Clinical Systems Analyst with 7 years of IT experience. Demonstrated strengths include customer satisfaction, technical troubleshooting, and communication skills. Proven ability to collaborate with stakeholders, ensuring efficient system operations and compliance with regulatory requirements. Committed to leveraging technical expertise to drive healthcare innovation and improve patient outcomes.
Overview
11
11
years of professional experience
Work History
Systems Analyst III
Hebrew Rehabilitation Center
07.2022 - Current
- Responsible for overall support of Ambulatory component of the MEDITECH Expanse EHR system.
- Provide direct support for providers and front-end staff across the continuum of care and assisting with optimization adoption, soliciting feedback, providing additional support/training and explaining/monitoring related workflow changes as necessary.
- Resolve malfunctions with systems and programs through troubleshooting, and escalating more complex problems to higher-level authority in accordance with established protocols.
- Develop end-user documentation or a permanent reference for clear, concise information.
- Provide on-call support
Systems Analyst II
Hebrew Rehabilitation Center
07.2019 - 07.2022
- Participated in workflow analysis of current processes prior to implementation of MEDITECH Expanse EHR.
- Assisted in the creation and running of reports in the eClinicalWorks reporting system for the Department of Medicine (DOM).
- Collaborated with providers, and clinical administrative staff to standardize workflow processes to promote consistency of care
- Implemented Electronic Prescriptions of Controlled Substances (EPCS) in eClinicalWorks and trained providers on workflow
- Provided client support on system operation and troubleshooting.
- Installed system updates in eClinicalWorks to address vulnerabilities and reduce security issues.
Systems Analyst
Hebrew Rehabilitation Center
04.2018 - 07.2019
- Responsible for the maintenance and support of eClinicalWorks.
- Documented support issues within ServiceDesk to ensure issues and requests are resolved and tickets closed.
- Assisted in the implementation of the Art-On-The-Brain iPad project at Hebrew SeniorLife
- Involved in Departmental and Operation Meetings as well as IT Change Control
- Maintained and updated technical documentation for software and systems
- Provided training and technical assistance to end-users
Desktop Support Analyst
Hebrew Rehabilitation Center
11.2016 - 04.2018
- Created and maintained user accounts and assigned security permissions via Active Directory
- Supported end-users with break-fix of their desktops, laptops, thin clients, network printers, and handheld devices
- Performed diagnostics and troubleshooting of system issues, and documented HelpDesk tickets/resolutions via ServiceDesk
- Built and deployed images for new thin clients, desktop PCs and laptops
- Installed and supported a variety of Citrix devices within a growing XenApp and Virtual Desktop Infrastructure (VDI)
- Tested new software and hardware prior to deployment.
- Maintained documentation and hardware inventory using LanSweeper
- Provided support in setting up audio and visual technology for conferences and meetings, which included an ongoing special project for Zoom
- Trained end-users how to plan and setup video conferencing meetings using Zoom client software and Zoom Room equipment
- Offered assistance in implementing and developing training programs.
Administrative/Credentialing Assistant
Hebrew Rehabilitation Center
12.2014 - 11.2016
- Coordinated and monitored the review and analysis of clinical practitioner applications and accompanying documents, ensuring applicant eligibility
- Monitored the initial, reappointment and expirables process for all medical staff, Allied Health Professional staff, Other Health Professional staff, and delegated providers, ensuring compliance with regulatory bodies (Joint Commission, NCQA, CMS, federal and state), as well as Medical Staff Bylaws, Rules and Regulations, policies and procedures, and delegated contracts
- Implemented procedures and policies to increase the efficiency in credentialing to ensure that the practitioners meet the standards of the Massachusetts Department of Public Health (DPH
- Interfaced with internal and external customers on day-to-day credentialing and privileging issues as they arise
- Responded to inquiries from other healthcare organizations
- Provided IT back up support for members of DOM
Client Service Manager
Long Term Solutions
09.2014 - 11.2014
- Coordinated and verified the scheduling of nursing assessments between client and providers
- Negotiated cost-effective rates with sub-contractors for on-site visits
- Managed progress of subcontractors' assignments and ensure work is completed in a timely manner
- Provided daily follow up communications (telephonic, email, and faxing) as needed on active clients.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
Client Services Coordinator
Long Term Solutions
06.2013 - 09.2014
- Transcribed information to the Long Term Solutions (LTS) database, processed paperwork, and followed up on Medical Information Requests (MIR)
- Served as quality assurance software tester to the Senior Applications Developer for the MIR team in the development of the company's database software (LOTUS), which included writing bug reports, monitoring software system, performance and functional testing, and communicating findings to developer, and colleagues
- Supported Client Service Managers in the coordination of claimants' services and care by assisting with follow up calls for scheduled dates and assessments paperwork
- Created training materials and trained new and existing employees
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Lean Leadership Certification -
Hebrew SeniorLife
Roslindale, MA05.2020
Project Management Certificate -
University of Massachusetts Boston
Boston, MA05.2020
Master of Arts -
Regis College
Weston, MA05.2013
Bachelor of Arts - History & International Relations
Regis College
Weston, MA05.2011
Skills
- Customer Service
- Problem-Solving
- End-User Support
- End-user Training
- Adaptability and Flexibility
- Time Management
- Software Maintenance
- Application Testing
- Troubleshooting
- Technical Documentation
Timeline
Systems Analyst III
Hebrew Rehabilitation Center
07.2022 - Current
Systems Analyst II
Hebrew Rehabilitation Center
07.2019 - 07.2022
Systems Analyst
Hebrew Rehabilitation Center
04.2018 - 07.2019
Desktop Support Analyst
Hebrew Rehabilitation Center
11.2016 - 04.2018
Administrative/Credentialing Assistant
Hebrew Rehabilitation Center
12.2014 - 11.2016
Client Service Manager
Long Term Solutions
09.2014 - 11.2014
Client Services Coordinator
Long Term Solutions
06.2013 - 09.2014
Lean Leadership Certification -
Hebrew SeniorLife
Project Management Certificate -
University of Massachusetts Boston
Master of Arts -
Regis College
Bachelor of Arts - History & International Relations
Regis College
Similar Profiles
KAMIKA WINTKAMIKA WINT
Nursing Assistant at Hebrew Rehabilitation CenterNursing Assistant at Hebrew Rehabilitation Center
Hanh-Xuan NguyenHanh-Xuan Nguyen
Singer at Hebrew Rehabilitation CenterSinger at Hebrew Rehabilitation Center
Viktoriia Ryabokon, RNViktoriia Ryabokon, RN
Registered Nurse Per Diem at Hebrew Rehabilitation CenterRegistered Nurse Per Diem at Hebrew Rehabilitation Center