Aniete Desousa
Pawtucket,RI
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with the skills to maintain accurate records, schedule appointments and handle various administrative responsibilities. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Outreach Enrollment Coordinator
BVCHC
12.2016 - Current
- Meet and exceeds enrollment and retention goals consistently.
- Schedules appointments with applicants to gather information and explain benefits processes.
- Communicates with people from various cultures and backgrounds on application process.
- Assists clients with completion of applications and paperwork.
- Interviews applicants and explains scope of different available benefits.
- Reviewes applications for different aid programs and determines which qualification criteria for individuals.
- Work one-on-one with family and individuals to provide information regarding qualified health plans and publicly funded insurance.
- Explains the options available, and directly assist with the application/enrollment process through HealthSource RI
- works to ensure all individuals have access to health insurance coverage.
- Supports the patient engagement activities performed by the department
Administrative Assistant-Dental
Jacob Werba DDS Ltd.
11.2011 - 12.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled, rescheduled, and canceled appointments for dental patients.
- Completed patient referrals to other medical specialists.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Successfully managed over 50+ customer calls per day related to benefits, office information, and appointment scheduling.
- Greeted visitors and patients to determine needs, check appointments, and direct them accordingly.
- Performed various office administrative tasks by filing, copying, and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
Customer Service Representative
A J Wright
11.2004 - 02.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Completed contracts forms, prepared changes of address records, and issued service discontinuance orders, using computer
- Compared disputed merchandise with original requisitions, and prepared invoices for returned goods.
- Determined charges for services requested, collected deposits or payments and arranged billings.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Consistently exceeded customer satisfaction goal, sustained quality and productivity standards.
Office & Administrative Support
Quebecor World Printing
06.2002 - 11.2004
- Greeted customers, determined thenature and purpose of their visit, and directed them to the specific destination.
- Took orders for merchandise or materials and sent them to the proper department to be filed.
- Analyzed data to determine answers to questions from customers or members of the public.
- Collected, sorted distributed and prepared mail, messages and courier deliveries.
- Performed administrative support tasks, such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balances sheets and other documents.
- Created, maintained and updated filing systems for paper and electronic documents.
Education
Associate of Science - Legal Administrative Assistance
CCRI
Lincoln, RI06.2003
Skills
- Enrollment Assistance and Procedures
- Administrative Support
- Benefits Guidelines
- Form Completion and Submission, while maintaining quality standards
- Critical Thinking
- Medical Records Management
- Customer Satisfaction
- Community Resource
- Research Skills
- Office Support/Running Reports
- Call Center Customer Service
- Skilled at working independently and collaboratively in team environment
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
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Timeline
Outreach Enrollment Coordinator
BVCHC
12.2016 - Current
Administrative Assistant-Dental
Jacob Werba DDS Ltd.
11.2011 - 12.2016
Customer Service Representative
A J Wright
11.2004 - 02.2011
Office & Administrative Support
Quebecor World Printing
06.2002 - 11.2004
Associate of Science - Legal Administrative Assistance
CCRI